The Internet Service Providers Association (ISPA) is the industry body for the South African Internet, and was established in June 1996, although only officially recognised as the Industry Representative Body in terms of section 71 of the Electronic Communications and Transactions Act, 2002 on 20 May 2009.

The ISPA is not-for-gain voluntary body representing Internet Service Providers (ISP), in various aspects of the industry. The ISPA is elected from ISPA members at an Annual General Meeting and is entirely funded by the members themselves.

The ISPA provides advice to its members and has relationships with government such as, the Parlimentary Portfolio Committee on Communications, the Independent Communications Authority of South Africa, the Film and Publications Board  and the Dept. of Communications.

In addition, the ISPA provides consumer confidence, as all its members are bound by the Code of Conduct. This code provides, inter alia, protection of minors, consumer privacy & protection, etc. The code ensures that all members have a privacy policy, terms and conditions, and an acceptable usage policy, which is easily accessible to the ISP’s clients. However, the ISPA has no say regarding non-members in violation of a consumer’s rights to privacy, etc..

The ISPA has relationships with inter alia AfrISPA, EuroISPA, International Internet Industry Alliance (IIIA), which ensures that it keeps its members up to date on the latest industry trends and policies.

If your business is part of the internet industry and you would like to become a member of the ISPA, please click here to read up on the Membership requirements and application. Should a member of the public or a member wish to view the ISPA Code of Conduct, please click here.

Take-Down Notice

If you have discovered content on any of our hosting client’s websites that you believe is unlawful, you are welcome to send a take-down notification to ISPA, requesting that the material concerned be removed.

This request must be made in writing and can be hand-delivered, posted, faxed or emailed.

The Provider has appointed the Internet Service Providers Association (ISPA) as its Agent for the receipt of Take-Down Notices, for more information please see the ISPA’s website:

Address: PO Box 518, Noordwyk, 1687
Telephone: 010 500 1200

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