Hosted PBX in the Cloud, Powered by 3CX & UnCapped Voice
Cost-effective Calls - Make & Take Calls from Anywhere to Anywhere.
Domains.co.za’s new fully managed, Cloud-based Hosted PBX Phone System with UnCapped Local & Cell Phone Calls.
Pro Hosted PBX Packages
* Due to licenses these packages do not form part of our 60 day money back guarantee
* One calendar months notice is required for all cancellations
* Due to licenses these packages cannot be downgraded
* Fair usages policy on uncapped calls applies
* All Prices Include VAT
All Hosted PBX Packages Include
Can I port my existing number?
Yes, in most cases your existing phone number can be ported to your Hosted PBX service (porting means to transfer your number from one telephone company to another). Please contact customer service to check on your specific number’s
Comparison between Standard and Pro
UnCapped Voice in the Cloud is a gamechanger for SMEs in South Africa
Now your teams can efficiently make and take calls at the office, from home or just about anywhere with our the full cloud-based 3CX PBX Platform. Unlike traditional PABX phone systems, which are negatively affected by landline cable theft and load-shedding, Hosted PBX in the Cloud is not at risk of any of these challenges.
Domains.co.za’s Hosted PBX solution offers customers the flexibility to make and accept calls from any device; that includes a complete range of applications for IOS, Android, Web & Windows as well as multiple voicemail options, at unbeatable prices. Tried & Tested! Our Domains.co.za teams have been using the 3CX Hosted PBX system for the past 4 years with great success.
Clear, professional and streamlined telephony is required in order to make any office run optimally, especially when working remotely. 3CX Hosted PBX lets you enjoy the same professional benefits as a traditional switchboard system, with no limitations – phone from anywhere.
Web conferencing is becoming the new normal, and ‘better the solution’, then ‘better the outcome’. Save time, money and eliminate confusion, with our Hosted PBX solution’s advanced web conferencing features.
Our Hosted PBX solution offers a high-quality voice solution; that not only saves time and money, but also improves team efficiency. Advanced features like click2talk, which enables an immediate web-based phone call connection in real-time, and Click2Meet, which enables an immediate video call connection, make it easier to get into contact with team members and clients, with just a click of a button. Call Logging (Pro version) allows you to obtain reports regarding call origin, start and end times as well as transmission characteristics. Manage calls directly from your browser with the Click 2 Call Browser Extension feature. * For more information on the physical phones please contact customer support for a quote.
In businesses, communication is always essential; that’s why our Hosted PBX solution facilitates effortless communication via voice, video and quick chat. Includes Live Chat and Facebook Messaging features.
How does Hosted PBX work?
Say goodbye to traditional switchboard systems – you don't need them anymore. All your employees need is either a smartphone, their laptop, or a desktop. To access the Hosted PBX solution, we will provide you with an IOS, Android App or Desktop/Laptop App, which will give you direct access to the 3CX system. We can also provide actual phone units should you require them, for the more traditional individual. Want to bring your own device? Domains.co.za Hosted PBX solution supports BYOD with regards to a specific list of make and models. Ask us about these.
What number will you have?
We can either provide you with 087 numbers, or you can port your current telephone number and use it with the PBX system.
Hosted PBX Terminology
Voice over Internet Protocol: technology that turns voice into digital signals allowing a person to make and accept calls over the internet.
Private Branch Exchange: a telephone system with the ability to switch calls between users.
Private Automatic Branch Exchange: a telephone system with the ability to switch calls between users.
Session Initiation Protocol: A signalling protocol used for enabling real-time sessions for voice applications (including video & messaging).
3CX is a communication software based PBX (Private Branch Exchange) based on the SIP standard.
Interactive Voice Response: the technology that facilitates interaction with the Auto Attendant (i.e. “For sales - press 1”, “For accounts - press 2”, etc.).
The system is hosted in the Cloud from our highly secure N+1 Data Centre based at Teraco (Johannesburg).
Quality of Service: QoS is the description, or measurement, of the overall performance of a service, e.g. a telephony or computer network, or a cloud computing service.
8 reasons to choose our VoIP System
Frequently Asked Questions
What is porting?
Porting is the term used when transferring your number from one telephone provider to another provider.
Can I keep my Telkom line?
In most cases, yes. However this will have to be ported to us.
Can I port my number?
Yes, however it would need to be a geographical number i.e 011, 012, 013.
How long does it take to port my number?
Porting a number can take between 14-21 working days, however this may be dependant on your current provider’s timeline for releasing numbers.
Who will set up my Hosted PBX system?
Domains.co.za will set up your system.
What does a fully-managed Hosted PBX system mean?
Whenever a change is required on your Hosted PBX system, we at Domains.co.za will do it for you. All packages include 1 hour maintence per month, which can include upgrades, changes, or edits to the configuration of your Hosted PBX system.
How can I set up an IVR?
We will send you a MS Word document to complete.
How can I make changes to my Hosted PBX system?
Your package includes 1 hour per month of maintenance from Domains.co.za, so we will be happy to make any changes for you. Any extra time that is required shall be billed accordingly.
Can I get access to the system?
No, as a fully-managed system, Domains.co.za will make all the edits that you may require on request, as well as ensuring that the system is up to date.
Are voice recordings part of my package?
Not on the STD (Standard) version, however you can upgrade to the Pro version which includes call recordings and many other features.
How many calls can the solution make at one given time?
The maximum number of calls is based on the number of SIP lines your account has. (EG: If you have a 3 SIP Line account you can receive 3 incoming calls or make 3 outgoing calls at the same time)
How many calls can I make?
The number of concurrent outgoing calls will be directly related to the package, and the number of SIP lines that you want. If you subscribe to a 5 SIP Line package for example, you can make 5 concurrent outgoing calls, or receive 5 concurrent incoming calls.
What is the call quality like?
There should be no issues with call quality, however it the quality is directly related to your internet connection.
What would happen to my Hosted PBX system during load shedding?
Your IVR system is based on our servers at the N+1 Teraco data centre (Isando – Johannesburg), so load shedding will not affect it unless it affects the equipment that you and your staff are running it on. Anyone using a desktop, laptop or mobile device to run the VoIP app on, will be affected by power outages as they usually are, unless they have a power backup supply, or battery life available.