Hosted PBX in the Cloud, Powered by 3CX & UnCapped Voice

Cost-effective Calls - Make & Take Calls from Anywhere to Anywhere.

Domains.co.za’s new fully managed, Cloud-based Hosted PBX Phone System with UnCapped Local & Cell Phone Calls.

UnCapped Voice Minutes
Powered by 3CX PBX Platform
Suitable for SMEs
Hosted in the Cloud

Standard Hosted PBX Packages

STD 3 LINES
Setup R750 R1195 pm
STD 5 LINES
Setup R995 R1595 pm
STD 8 LINES
Setup R1495 R2795 pm

Pro Hosted PBX Packages

PRO 3 LINE
Setup R750 R1645 pm
PRO 5 LINE
Setup R995 R1995 pm
PRO 8 LINE
Setup R1495 R3345 pm
* All Prices Include VAT
* Due to licenses these packages cannot be downgraded
* Due to licenses these packages do not form part of our 60 day money back guarantee
* One calendar months notice is required for all cancellations
* Fair usages policy on uncapped calls applies

All Hosted PBX packages include

Uncapped Calls*
Easy Usage
IOS & Android App Integration
Call Groups
Management by Domains.co.za*
150 Features
Superb Voice Quality
Voicemail & Call Routing
Cloud Hosting
Basic or Advanced IVR
Live Chat
International Extensions
Quick & Easy Set-up
Complete Scalability & Flexibility
Video Conferencing
On Hold Music and/or Message

Can I port my existing number?

Yes, in most cases your existing phone number can be ported to your Hosted PBX service (porting means to transfer your number from one telephone company to another). Please contact customer service to check on your specific number’s

Comparison between Standard and Pro

Standard
Pro
Call Recordings
Office Productivity
Microsoft 365 Integration
Web Conferencing Participants
Advanced Features 25 100
CRM Integration
Group Call Management
Call Queues
Call Reports
Supervisior Agent Status Override
Callback
Call & Queue Reporting
Call Recording transcription Search
Listen In
Whisper
Barge In
Custom SMTP Server

UnCapped Voice in the Cloud is a gamechanger for SMEs in South Africa

Now your teams can efficiently make and take calls at the office, from home or just about anywhere with our the full cloud-based 3CX PBX Platform. Unlike traditional PABX phone systems, which are negatively affected by landline cable theft and load-shedding, Hosted PBX in the Cloud is not at risk of any of these challenges.

Here's what SMEs can look forward to with our incredible Hosted PBX solution:
Core Features
IOS App & Andriod App
Intercom / Paging
Web App & Windows App
Call Park / Pickup
Receive Voicemail via Email
Digital Receptionist
BYOD (Bring Your Own Device)
Voicemail
80Kbps Per Concurrent Voice Call
Custom SMTP Server (Only available on Pro version)
Domains.co.za’s Hosted PBX solution offers customers the flexibility to make and accept calls from any device; that includes a complete range of applications for IOS, Android, Web & Windows as well as multiple voicemail options, at unbeatable prices. Tried & Tested! Our Domains.co.za teams have been using the 3CX Hosted PBX system for the past 4 years with great success.
Office Productivity
Auto Attendant
Ring Extension & Mobile Simultaneously
Easy Phone Provisioning
Phone Directory
Clear, professional and streamlined telephony is required in order to make any office run optimally, especially when working remotely. 3CX Hosted PBX lets you enjoy the same professional benefits as a traditional switchboard system, with no limitations – phone from anywhere.
Web Conferencing
Polls
Remote Assistance
PDF Sharing
White Board
Screen Sharing
Participants
Web conferencing is becoming the new normal, and ‘better the solution’, then ‘better the outcome’. Save time, money and eliminate confusion, with our Hosted PBX solution’s advanced web conferencing features.
Advanced Features
Call Logging
Click2Talk
Click2Call Browser Extension
Click2Meet
Our Hosted PBX solution offers a high-quality voice solution; that not only saves time and money, but also improves team efficiency. Advanced features like Click2Talk, which enables an immediate web-based phone call connection in real-time, and Click2Meet, which enables an immediate video call connection, make it easier to get into contact with team members and clients, with just a click of a button. Call Logging (Pro version) allows you to obtain reports regarding call origin, start and end times as well as transmission characteristics. Manage calls directly from your browser with the Click 2 Call Browser Extension feature. * For more information on the physical phones please contact customer support for a quote.
Social
Live Chat
Facebook Messaging
In businesses, communication is always essential; that’s why our Hosted PBX solution facilitates effortless communication via voice, video and quick chat. Includes Live Chat and Facebook Messaging features.
How does Hosted PBX work?
Say goodbye to traditional switchboard systems – you don't need them anymore. All your employees need is either a smartphone, their laptop, or a desktop. To access the Hosted PBX solution, we will provide you with an IOS, Android App or Desktop/Laptop App, which will give you direct access to the 3CX system. We can also provide actual phone units should you require them, for the more traditional individual. Want to bring your own device? Domains.co.za Hosted PBX solution supports BYOD with regards to a specific list of make and models. Ask us about these.
What number will you have?
We can either provide you with 087 numbers, or you can port your current telephone number and use it with the PBX system.

Hosted PBX Terminology

VoIP
Voice over Internet Protocol:
technology that turns voice into digital signals allowing a person to make and accept calls over the internet.
PBX
Private Branch Exchange:
a telephone system with the ability to switch calls between users.
PABX
Private Automatic Branch Exchange:
a telephone system with the ability to switch calls between users.
SIP
Session Initiation Protocol:
A signalling protocol used for enabling real-time sessions for voice applications (including video & messaging).
3CX
3CX is a communication software based PBX (Private Branch Exchange) based on the SIP standard.
IVR
Interactive Voice Response:
the technology that facilitates interaction with the Auto Attendant (i.e. “For sales - press 1”, “For accounts - press 2”, etc.).
Cloud-based
The system is hosted in the Cloud from our highly secure N+1 Data Centre based at Teraco (Johannesburg).
Qos
Quality of Service:
QoS is the description, or measurement, of the overall performance of a service, e.g. a telephony or computer network, or a cloud computing service.

8 reasons to choose our VoIP System

World Class 3CX Software
This software offers customers next-level business features as well as built-in security and backup, live chat and video conferencing.
Domains.co.za’s Solid Infrastructure
Hosted locally at the N+1 Teraco data centre in Johannesburg, Your VoIP solution will benefit from Domains.co.za’s 99.9% uptime.
Powered by Vox Carrier Grade Voice
Powered by Vox Carrier Grade Voice, Vox carrier-grade voice solution is a leader in the South African market offering customers exceptional quality voice that is scalable and affordable.
Answer Calls at the Office or Remotely
Our Hosted PBX solution allows customers to take and make crystal clear calls anywhere. Callers to your company’s departments will never know the difference.
Local is Lekker
As a local company, making use of local infrastructure and partners, our Hosted PBX customers are supporting local businesses.
UnCapped - You Save!
Uncapped VoIP means all our customers save on their telephone bills. Customers can now budget easily based on a fixed VoIP price. (*T&Cs apply)
Feature Rich
With over 150 features, including an Auto Attendant, (IVR), call routing, voicemail and internal extensions, your business will have all the benefits of a traditional switchboard without the associated risks.
Superior Quality
With 3CX software, Vox carrier grade voice and Domains.co.za’s infrastructure, the quality of this product is unmatched in the industry. Experience fast, crystal clear voice calls.

Frequently Asked Questions

What is porting?

FAQ Answer

Porting is the term used when transferring your number from one telephone provider to another provider.

Can I keep my Telkom line?

FAQ Answer

In most cases, yes. However this will have to be ported to us.

Can I port my number?

FAQ Answer

Yes, however it would need to be a geographical number i.e 011, 012, 013.

How long does it take to port my number?

FAQ Answer

Porting a number can take between 14-21 working days, however this may be dependant on your current provider’s timeline for releasing numbers.

Who will set up my Hosted PBX system?

FAQ Answer

Domains.co.za will set up your system.

What does a fully-managed Hosted PBX system mean?

FAQ Answer

Whenever a change is required on your Hosted PBX system, we at Domains.co.za will do it for you. All packages include 1 hour maintence per month, which can include upgrades, changes, or edits to the configuration of your Hosted PBX system.

How can I set up an IVR?

FAQ Answer

We will send you a MS Word document to complete.

How can I make changes to my Hosted PBX system?

FAQ Answer

Your package includes 1 hour per month of maintenance from Domains.co.za, so we will be happy to make any changes for you. Any extra time that is required shall be billed accordingly.

Can I get access to the system?

FAQ Answer

No, as a fully-managed system, Domains.co.za will make all the edits that you may require on request, as well as ensuring that the system is up to date.

Are voice recordings part of my package?

FAQ Answer

Not on the STD (Standard) version, however you can upgrade to the Pro version which includes call recordings and many other features.

How many calls can the solution make at one given time?

FAQ Answer

The maximum number of calls is based on the number of SIP lines your account has. (EG: If you have a 3 SIP Line account you can receive 3 incoming calls or make 3 outgoing calls at the same time)

How many calls can I make?

FAQ Answer

The number of concurrent outgoing calls will be directly related to the package, and the number of SIP lines that you want. If you subscribe to a 5 SIP Line package for example, you can make 5 concurrent outgoing calls, or receive 5 concurrent incoming calls.

What is the call quality like?

FAQ Answer

There should be no issues with call quality, however it the quality is directly related to your internet connection.

What would happen to my Hosted PBX system during load shedding?

FAQ Answer

Your IVR system is based on our servers at the N+1 Teraco data centre (Isando – Johannesburg), so load shedding will not affect it unless it affects the equipment that you and your staff are running it on. Anyone using a desktop, laptop or mobile device to run the VoIP app on, will be affected by power outages as they usually are, unless they have a power backup supply, or battery life available.

What versions of Hosted PBX are there?

FAQ Answer

We offer the Standard and Pro versions

Will I miss out on any features that traditional PABX systems have?

FAQ Answer

We offer the Standard version by default. Should you wish to upgrade to the Pro version (additional cost), you will have access to additional features including the ability to make call recordings and integrations.

What kind of internet connection do I need?

FAQ Answer

ADSL, Wi-fi or Fibre internet connections are all ideal for VoIP, however please ensure that the speed of these connections is not lower than 400kbps.

I have a call centre, can I use this?

FAQ Answer

No, this solution is not available to call centres, as it has been specifically designed for the SME marketplace.

What happens if I don't pay my monthly instalment or decide not to renew my contract?

FAQ Answer

Failure to pay your monthly instalment or deciding not to renew your contract may result in the loss of your number.