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Domains.co.za has a comprehensive knowledgebase, with information covering functionality queries to How To’s and features. Should you have searched our Knowledgebase and are still
unable to find a solution to your query, please do not hesitate to contact us.

Should you not find an answer to your query, in our knowledgebase, then please refer to our Open a Ticket page to submit a request for support.

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Billing

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How to Pay using i-Pay

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I had Problems Paying with VCS now I can only pay through PayFast, why?

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I have disabled my domain Auto Renew, yet I am still receiving the domain's renewal notices?

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I'm Paying Late due to unforeseen circumstances, what are your Penalties and Grace Periods?

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My Invoice wasn't paid because I have a New Credit Card, what should I do?

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My Payment hasn't been allocated, what should I do?

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What is your Cancellation Period?

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When is Payment Due?

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Where can I view my Account Balance, Invoices and Statements?

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Why are you charging me extra for Banking Fees?

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Why can you not see a Nedbank Proof of Payment?

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