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Why do my messages stay in the Outbox - Outlook 2003?

Here are some common reasons why new messages do not leave the Outbox in Microsoft Outlook:

  • If you use offline folders or Remote Mail, you must use different commands to send and receive messages.
  • If you open a message in the Outbox, or edit it and then save the changes, the message will not be sent. Open the message → Send. Messages waiting to be sent are formatted in italics in the Outbox.
  • You might have specified that messages not be sent until the next send/receive. On the Tools menu → Options → Mail Setup tab. Select the 'Send immediately when connected' check box. This will ensure that a message is sent when you click Send. If you connect by using a LAN, messages are sent in the background. If you use a dial-up networking connection, Outlook tries to connect to the server after you click Send in a message.
  • If you are using Cached Exchange Mode, you might have chosen to work offline and have no send/receive group settings configured to periodically connect to the Microsoft Exchange Server. If you are working offline, the status bar will display Offline. To return all accounts in the profile online, on the File menu, click Work Offline . To only reconnect the Exchange Server e-mail account, on the File menu, click Connect to Microsoft Exchange Server.
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