Back to search

My Payment hasn't been allocated, what should I do?

Our Billing Department constantly checks deposits made into our bank account and allocates them immediately depending on the reference number. However, should you find your payment has not been allocated, then please send a Proof of Payment to billing@domains.co.za. 

We will require one of the following to allocate your payment correctly:
- Company Name
- Client ID #
- Invoice Number (especially if you have more than one invoice, as our system will allocate it to the oldest invoice first)

Please Note: NEDBANK PROOF OF PAYMENTS

Our strict online security protocol will not allow us to open a Nedbank Proof of Payment, as they send it in a PS.7 format - this means we either have to wait until the payment clears in our banking account, or we can use the Nedbank online Verify Payment Notification: https://netbank.nedsecure.co.za/

To use this Nedbank facility, we will require the following payment information:

- Date of Payment
- Nedbank Reference Number (Last 9 digits)
- Account Number of Recipient
- Amount
Was this answer helpful?      

Also Read

Why are you charging me extra for Banking Fees?
Please note that should you make a payment via the following methods:1. Cheque Deposit2. Teller...
I had Problems Paying with VCS now I can only pay through PayFast, why?
We have an automated Fraud Security Programme with VCS (Virtual Card Services). Should you have...
I have disabled my domain Auto Renew, yet I am still receiving the domain's...
We are an ICANN Accredited Registrar and follow their strict protocol regarding domains and are...
I'm Paying Late due to unforeseen circumstances, what are your Penalties and...
Domain Name Renewals:- Invoices must be paid on due date, as 10 days after your domain will go...