My Payment hasn't been allocated, what should I do?

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Our Billing Department constantly checks deposits made into our bank account and allocates them immediately depending on the reference number. However, should you find your payment has not been allocated, then please send a Proof of Payment to billing@domains.co.za. 

We will require one of the following to allocate your payment correctly:
- Company Name
- Client ID #
- Invoice Number (especially if you have more than one invoice, as our system will allocate it to the oldest invoice first)

Please Note: NEDBANK PROOF OF PAYMENTS

Our strict online security protocol will not allow us to open a Nedbank Proof of Payment, as they send it in a PS.7 format - this means we either have to wait until the payment clears in our banking account, or we can use the Nedbank online Verify Payment Notification: https://netbank.nedsecure.co.za/

To use this Nedbank facility, we will require the following payment information:

- Date of Payment
- Nedbank Reference Number (Last 9 digits)
- Account Number of Recipient
- Amount

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