What is point of contact?

Back to search

When we refer to a point of contact in our support tickets or over the phone, we are referring to the email address associated with the account.

There are a few ways to determine what this email address is.

The email address would be the one that we send all communication through to.
It would also be the email address that you use to log into your client area (domains.co.za)

Should you not have access to this maibox anymore, you would simply need to reply to our mail with the account holders ID.
This is done to ensure that we are not resetting details for someone who is not authorised to request such changes.


Also Read

Why can you not see a Nedbank Proof of Payment?
Our strict online security protocol will not allow us to open a Nedbank Proof of Payment, as they...
I had Problems Paying with VCS now I can only pay through PayFast, why?
We have an automated Fraud Security Programme with VCS (Virtual Card Services). Should you have...
My Invoice wasn't paid because I have a New Credit Card, what should I do?
- Login to your Domains Account- Dashboard Overview (Click on the Green My Account)- Due Invoices...
When is Payment Due?
Our services are billed in advance and payment is due by the 7th of each month.Our automated...