Category: Billing

What Is The Period That A Domain Name Is Valid For?

Typically a domain name is valid for one year, although you can purchase it for up to 10 years at a time. You will need to renew your domain name before it expires, or it will be made available for purchase by other users. Domains.co.za Domain RenewalAdditional Information:Check Registrar Domain Expiry & Late Payment PoliciesDomain Name Renewal & Expiry Periods Domains.co.za Domain Renewal When you purchase a domain from Domains.co.za, the domain name’s Auto-Renew is enabled by default and the system will generate an invoice when the renewal is due. Payment of the invoice will be automatic if you have a Debit or Credit Card as your method of payment. If you are uncertain as to whether you would like the domain renewed, pleas […]

How To Host A Website with Domains.co.za

Setting up and hosting a site can seem complicated, this step-by-step guide will show you how to host a website and get yours up and running in no time with Domains.co.za. We’ll cover everything from registering a domain name to choosing the right type of hosting plan, building your site, and keeping it safe with SSL Certificates and anti-malware software. Register a Domain NameChoose the Right Web HostingcPanel Web Hosting:VPS Hosting:Email Only Hosting:Build Your Website:Add a SSL CertificateAntivirus Security Register a Domain Name Before you can host a website, it needs an address, called a domain name, so your customers can find it. A great domain name is memorable, easy to spell, and should reflect your website’s purpo […]

How do I Activate 2FA (Two-Factor Authentication)?

When it comes to our 2FA security, you can utilize Google Authenticator or similar OTP authenticator applications that can read a QR code. The process for installing the Google Authenticator App on your Smart Phone/Device would depend on the device you are using. For Android/Windows Mobile users you would need to access the Google Play Store while for Apple Users, you would need to go to the Apple App Store. Once Google Authenticator is installed on your Smart Phone/Device, you then need to: 1. Login to your domains.co.za account (https://www.domains.co.za/login) and expand the Account Information dropdown on the Left Menu and click on Security Settings. 2. Click on the button to setup your Two-Factor Authentication and […]

Why do you Charge Extra for Banking Fees?

Please Note: Should payment be made via a Teller Deposit, there will be a Banking Fee of R40.00 (subject to current FNB Banking charges). This is the deposit Banking Fee that First National Bank charges us. The Domains.co.za Billing System is Automated thus, non-payment of said fees can result in Account Suspension and the lapsing of any registered domain on said account. Should you have any queries regarding this matter please contact the Domains.co.za Billing Department for clarification or send an email to billing@domains.co.za. […]

My Payment has Not Been Allocated, what should I do?

The Domains.co.za Billing Department constantly checks deposits made into the bank accounts and allocates them immediately, dependant on the correctness of the reference used. However, should you find your payment has not been allocated, then please send a Proof of Payment to billing@domains.co.za. We will require one of the following to allocate your payment correctly: – Company Name- Client ID Number- Invoice Number (especially if you have more than one invoice, as our system will allocate it to the oldest invoice first) Please Note: NEDBANK PROOF OF PAYMENTS The Domains.co.za strict online security protocol will not allow us to open a Nedbank Proof of Payment, as they send it in a smime.p7s format – this means we either […]

My Invoice was Not Paid because I have a New Credit Card, what should I do?

1. Login to your Domains.co.za Account – Dashboard Overview – select My Account- Scroll down the page Due Invoices- Select the Invoice to pay- Click Pay Selected 2. A window will open displaying the Unpaid Invoice. – Select Credit Card DPO (ex VCS)- Click Pay Now- Under Billing Information click Use New Card- Click Continue 3. The Payment Gateway will open and you can enter your New Credit Card Details. You will be sent an OTP (One Time Pin). 4. Once you have entered the OTP, the Payment Gateway will tokenize your details whilst encrypting them, this token will be stored for future use. […]

Penalties and Grace Periods when Paying Late

Please be aware that Domains.co.za runs a highly Automated Billing system. This system will always suspend services if there is any amount outstanding, so please ensure to pay your invoices in full. Domain Name Renewals: – Invoices must be paid on Due Date, as 10 days after that your Domain will go into Redemption – Should you wish to retain your Domain Name, you will have to pay a Redemption Fee in addition to the Renewal Fee All Other Services: – Invoices must be paid on Due Date – Should the invoice be left Unpaid, you will receive 3x Outstanding Payment Notifications – If the service indicated on the Outstanding Invoice has not been paid by the 3rd Notification, it will be Suspended by the 7th of the month. […]

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