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Category: Billing

My Invoice was Not Paid because I have a New Credit Card, what should I do?

1. Login to your Domains.co.za Account – Dashboard Overview – select My Account- Scroll down the page Due Invoices- Select the Invoice to pay- Click Pay Selected 2. A window will open displaying the Unpaid Invoice. – Select Credit Card DPO (ex VCS)- Click Pay Now- Under Billing Information click Use New Card- Click Continue 3. The Payment Gateway will open and you can enter your New Credit Card Details. You will be sent an OTP (One Time Pin). 4. Once you have entered the OTP, the Payment Gateway will tokenize your details whilst encrypting them, this token will be stored for future use. […]

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What is the Cancellation Period?

The Domains.co.za Services are on a month-to-month basis and require One (1) Calendar Month’s Cancellation Notice in writing. Please send any Cancellation Requests to billing@domains.co.za. […]

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When is Payment Due?

Domains.co.za services are billed in advance and Payment is Due by the 7th of each month. The Domains.co.za is a fully Automated Billing System will send out 3x Late Payment Notifications Please pay the exact outstanding amount, any less will cause the Automatic Suspension of the related service. Please Note:  Should payment be received after Suspension of the service, please send through your Proof of Payment with one of the valid references as indicated below: – Name (First & Last)- Company Name – Invoice Number – Client ID Number This will assist Domains.co.za Billing Department in allocating the payment as soon as it is received. […]

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Where can I View my Account Balance, Invoices and Statements?

1. Login to the domains.co.za Account – the Dashboard will display and under Account Overview you will find Overdue Invoices and you can Download a Statement2. If you scroll down, you can view a breakdown of any Open Support Tickets, as well as Due Invoices. 3. Click Billing from the left menu and your Invoices will be displayed. These may be exported in a .CSV format or printed. […]

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