My Payment has Not Been Allocated, what should I do?

Question 1

Answer

The Domains.co.za Billing Department constantly checks deposits made into the bank accounts and allocates them immediately, dependant on the correctness of the reference used. However, should you find your payment has not been allocated, then please send a Proof of Payment to billing@domains.co.za.
We will require one of the following to allocate your payment correctly:
– Company Name- Client ID Number- Invoice Number (especially if you have more than one invoice, as our system will allocate it to the oldest invoice first)
Please Note: NEDBANK PROOF OF PAYMENTS
The Domains.co.za strict online security protocol will not allow us to open a Nedbank Proof of Payment, as they send it in a smime.p7s format – this means we either […]

Question 2

How To Update New Credit Card And Pay An Unpaid Invoice

Answer

Invoice not paid due to new credit card here’s how to resolve it. If your recent invoice wasn’t paid because your credit card has changed or expired, don’t worry. You can easily update your payment method and manually settle any outstanding invoices from your client area. Domains.co.za provides full control over your billing preferences, including updating credit card details and payment of overdue invoices securely. How to Update New Credit CardHow to Pay an Outstanding InvoiceAdditional InformationAdd Auto-RenewalsPayment Confirmation EmailNon Payment Suspended ServicesRemove Old Credit CardLogin to Your Domains Dashboard How to Update New Credit Card 1. Login to your Domains.co.za account. 2. From the dashboard, click […]

Question 3

I had Problems Paying with VCS now I can only Pay through PayFast, why?

Answer

Domains.co.za has an automated Fraud Security Program with VCS (Virtual Card Services). Should you have tried to pay via VCS more than twice, the system will automatically revert to PayFast and will only allow you to pay via VCS if you reset the session, i.e. Log Out of your Domains.co.za account and then Login again. […]

Question 4

Penalties and Grace Periods when Paying Late

Answer

Please be aware that Domains.co.za runs a highly Automated Billing system. This system will always suspend services if there is any amount outstanding, so please ensure to pay your invoices in full. Domain Name Renewals: – Invoices must be paid on Due Date, as 10 days after that your Domain will go into Redemption – Should you wish to retain your Domain Name, you will have to pay a Redemption Fee in addition to the Renewal Fee All Other Services: – Invoices must be paid on Due Date – Should the invoice be left Unpaid, you will receive 3x Outstanding Payment Notifications – If the service indicated on the Outstanding Invoice has not been paid by the 3rd Notification, it will be Suspended by the 7th of the month. […]

Question 5

I have Disabled my Domain Auto Renew, yet I am still receiving the Domain Renewal Notices?

Answer

Domains.co.za is an ICANN Accredited Registrar and follows ICANN’s strict protocols regarding domains, as such, we are obliged to send out Notifications for ALL impending Domain Renewals. As you have Disabled your Domain’s Renewal with the Auto Renew, it will not be renewed, however, you will still receive our ICANN Procedural Notifications. […]

Question 6

How to Pay using OZOW (used to be i-Pay)

Answer

Login to your account on Domains.co.za 1. Purchase a product – My Account > Services – proceed to Checkout 2. Or, scroll down Dashboard Overview – select an Unpaid Invoice/s – click Pay Now 3. Enter Payment Info – select OZOW (i-Pay) 4. Check the box: I have read and agree to the Terms of Service 5. Click Complete Order You will be redirected to the OZOW (i-Pay) secure Payment Gateway screen- select your Bank – Log in to your Internet Banking – Please Note: that OZOW (i-Pay) does not store any payment details. – Your bank will send an OTP (One Time Pin) to your authorised contact point, either cellphone or email address.- Select Pay > Bank Account Please Note: Should you have more than one account linked […]

Question 7

What is a Point of Contact?

Answer

The Point of Contact referenced in the Domains.co.za Support Tickets or over the phone, is the email address associated with the account. There are a few ways to determine what this email address is. The Email Address would be the one that Domains.co.za sends all communication to. It would also be the email address that you use to log into your Client Area (Domains.co.za) Should you not have access to this Mailbox anymore, you would simply need to reply to the Domains.co.za email with the Account Holder’s ID. This is done to ensure that Domains.co.za are not resetting details for someone who is not authorised to request such changes. […]

Question 8

How To Setup 2 Factor Authentication (2FA)

Answer

Two-Factor Authentication (2FA) adds an extra layer of security to your Domains.co.za account by requiring a one-time code from an authentication app in addition to your password. This helps protect your hosting account from unauthorised access, even if your password is compromised. How to Activate 2 Factor AuthenticationHow to Install Google Authenticator Additional Information What is 2 Factor Authentication (2FA)? Types of Two Factor Authentication MethodsBest Practices for 2FA How to Activate 2 Factor Authentication 1. Login to your Domains.co.za account. 2. From the dashboard, go to the Account Information dropdown and choose Security Settings. 3. Click the button to set up your Two-Factor Authentication. 4. Click […]

Question 9

Domains.co.za Web Hosting – No Fixed Contract Only Month To Month?

Answer

No Fixed Contract for Domains.co.za Web Hosting Plans There are no fixed contracts for all Domains.co.za Web Hosting. Our plans operate on a month to month subscription basis. All domain registrations are annually-based and renewals occur on the anniversary date of the initial registration date. No Fixed Contract for Domains.co.za Web Hosting PlansDomains.co.za No Fixed ContractsAdditional Information:Domains.co.za Web Hosting Plans FeaturesHow to Choose the Right Website Hosting Plan for Your WebsiteWEB HOSTING – BASIC PLANWEB HOSTING – STANDARD PLANWEB HOSTING – ADVANCED PLAN Domains.co.za No Fixed Contracts This No Fixed Contract for Web HOsting, approach, provides customers with a structured hosting environment, offering […]

Question 10

What is the Cancellation Period?

Answer

The Domains.co.za Services are on a month-to-month basis and require One (1) Calendar Month’s Cancellation Notice in writing. Please send any Cancellation Requests to billing@domains.co.za. […]

Category: Billing

My Payment has Not Been Allocated, what should I do?

How To Update New Credit Card And Pay An Unpaid Invoice

I had Problems Paying with VCS now I can only Pay through PayFast, why?

Penalties and Grace Periods when Paying Late

I have Disabled my Domain Auto Renew, yet I am still receiving the Domain Renewal Notices?

How to Pay using OZOW (used to be i-Pay)

What is a Point of Contact?

How To Setup 2 Factor Authentication (2FA)

Domains.co.za Web Hosting – No Fixed Contract Only Month To Month?

What is the Cancellation Period?

What Our Customers say...

Hosting

Domains

Security

Resellers

Legal

Our Company

Help