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Category: Email

How To Use IMAP For Email Storage And Archiving

Learn how to use IMAP for email storage and how use it directly on the mail server rather than on a single device. This makes it easier to access the same mailbox from multiple devices while keeping messages synchronised and backed up. Using IMAP (Internet Message Access Protocol) is especially beneficial for long-term email storage and archiving, as messages remain available even if a device is lost, replaced, or reconfigured. When combined with proper mailbox management, IMAP provides a secure and reliable way to preserve important communications. How to Use IMAP for Email Storage & ArchivingAdditional InformationLogin to Domains.co.za Account How to Use IMAP for Email Storage & Archiving 1. Verify that your email client i […]

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How To Setup Email Filters In Webmail

How to setup Email filters that will allow you to automatically manage incoming messages by applying specific rules based on sender details, subject lines, keywords, or other criteria. If you host your email services with Domains.co.za, you can create and manage filters directly through cPanel or Webmail (Roundcube or Horde), without needing third-party email software. Email filtering is particularly useful for businesses that receive large volumes of mail. For example, you may want invoices automatically moved to a specific folder, support queries redirected to a team member, or certain promotional emails deleted automatically. By configuring filters correctly, you can improve email organisation, increase productivity, and […]

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How To Troubleshoot Email Receiving Issues

Here is how to troubleshoot email receiving problems and what range from delayed delivery to complete non-delivery. Identifying the cause requires a systematic review of your hosting configuration and DNS records. If you are not receiving emails in your Domains.co.za hosted mailbox, the issue may be caused by DNS settings, mailbox storage limits, spam filtering, or email client configuration. This guide explains how to troubleshoot email-receiving issues using your Domains.co.za hosting account. How to Troubleshooting Email Receiving IssuesStep 1: Check Mailbox StorageStep 3: Review Spam FilteringStep 4: Check Email RoutingStep 5: Test with WebmailAdditional InformationLogin to Domains.co.za Account How to Troubleshooting Em […]

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How To Access WordPress Email Logs

This guide explains how to enable and access WordPress email logs using plugins, and how to verify delivery at server level via cPanel. Email functionality is a vital component of any WordPress website. Whether you are running contact forms, WooCommerce notifications, membership registrations, password resets, or automated system alerts, reliable email delivery ensures smooth communication between your website and its users. By default, WordPress uses PHP’s mail() function to send emails. However, it does not log outgoing messages. This means that if an email fails to send, or if a client claims they never received a message, there is no built-in way to verify what happened. Accessing email logs allows you to: Confirm whet […]

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How To Resolve Joomla 2.5 Mail Errors

NOTE: Joomla 2.5 is outdated and poses security risks. We strongly recommend upgrading to a supported version. This guide shows you how to configure resolve Joomla 2.5 mail function Errors. If you are using Joomla 2.5 and experiencing email issues such as contact forms not sending, registration emails failing, or SMTP errors appearing in the administrator panel, the issue is usually related to incorrect mail configuration. Joomla 2.5 relies on either PHP mail or SMTP settings configured in Global Configuration. However, because Joomla 2.5 is deprecated and no longer supported, it may also encounter compatibility issues with modern PHP versions and secure mail servers. How to Resolve Joomla 2.5 Mail Function ErrorsConfigure S […]

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How To Fix Joomla 3.x Mail Configuration Issues

This guide provides a complete troubleshooting process on how to fix Joomla 3.x mail configuration issues. Email functionality in Joomla 3.x is essential for contact forms, password resets, system notifications, and user registrations. If you receive an error when sending emails, the issue is typically related to SMTP configuration, DNS settings, or authentication issues. Unlike older versions, Joomla 3.x works reliably with authenticated SMTP when properly configured. How to Fix Joomla 3.x Mail Configuration IssuesConfigure Recommended SMTP SettingsVerify DNS Email RecordsCheck Email LogsCheck PHP Version CompatibilityAdditional InformationLogin to Domains.co.za Account How to Fix Joomla 3.x Mail Configuration Issues 1. Nav […]

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How To Check Email Delivery Times For Addresses

Email delivery times are essential for troubleshooting delayed messages, bounce reports, or spam complaints. cPanel provides a built-in tool called Track Delivery, which allows you to monitor the exact status and timing of sent emails. This tool helps determine: Whether the recipient’s server accepted the email. How long it takes for delivery. Whether the message was deferred or rejected. The SMTP response code returned. How to Check Email Delivery Times for AddressesAdditional InformationLogin to Domains.co.za Account How to Check Email Delivery Times for Addresses 1. Login to your Domains.co.za Account. 2. From the dashboard, open the Manage Services drop-down menu and choose your hosting plan. 3. On the next page, click […]

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How To Setup SMTP Authentication

SMTP authentication is a security requirement that ensures only authorised users can send email through your mail server. When hosting with Domains.co.za, all outgoing email must use authenticated SMTP settings to prevent abuse, spam, and unauthorised access. Without SMTP authentication, your mail server could potentially be used to send spam, which would severely damage your domain reputation and email deliverability. Domains.co.za enforces authentication policies to protect customers and maintain server integrity. Configuring SMTP authentication correctly ensures that your email clients, website contact forms, and third-party applications can send mail securely and reliably through your hosting account. This tutorial expla […]

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