Category: Email

How To Migrate Business Email To Domains.co.za

Migrate business email to Domains.co.za allows you to consolidate your website and email services with a trusted South African hosting provider. Whether you are moving from another hosting company, a different email provider, or another Domains.co.za service, careful planning can help ensure a smooth transition with minimal disruption to your business communications. Domains.co.za offers both Business Email and cPanel Email solutions, and the migration process differs slightly depending on which platform you are moving to. This guide explains the preparation required before migrating, outlines the migration process for each platform, and provides best practices to help ensure your existing emails, contacts, and folders remai […]

How To Check And Manage Mailbox Storage

Manage mailbox storage is essential for ensuring that you can continue sending and receiving emails without interruption. When a mailbox reaches its storage limit, new messages may be rejected or returned to the sender, and you may be unable to send outgoing emails until space is made available. Domains.co.za offers both Email Only Hosting and cPanel Email (included with Web Hosting), each with different methods for viewing mailbox usage and managing storage. This guide explains how to check your mailbox storage, increase available space where possible, and keep your mailbox organised to avoid storage-related issues. Mailbox storage is used by all the items stored in your email account, including: Emails in your Inbox and fo […]

How To Export, Back Up & Restore A Mailbox

This guide shows you how to create a mailbox backup, restore a mailbox previously backed-up emails, and export your mailbox using a desktop email client. Regularly backing up your mailbox is one of the best ways to protect important emails from accidental deletion, hardware failure, or migration issues. Whether you are moving to a new email provider, changing devices, or simply want an additional copy of your emails, creating a mailbox backup gives you peace of mind that your data can be restored if required. While the methods for exporting and restoring mailboxes differ between platforms and email applications, the general principles remain the same. Exporting or backing up a mailbox allows you to save copies of your: Email […]

How To Move DMARC From Monitoring To Enforcement

This guide explains how to move DMARC from monitoring to enforcement. DMARC (Domain-based Message Authentication, Reporting and Conformance) is an email authentication standard that helps protect your domain from email spoofing and phishing attacks. It works alongside SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) to verify that emails sent from your domain are legitimate. When implementing DMARC, it is recommended to begin with a monitoring policy before moving to enforcement. This allows you to review authentication results, identify any legitimate email sources that need to be authorised, and avoid accidentally blocking valid email. Once you are confident that your email authentication is configured c […]

Why Email Size Matters

Why email size matters and how it plays an important role in ensuring messages are delivered successfully between email servers. When an email exceeds the maximum size allowed by either the sender’s or recipient’s mail server, delivery may fail, attachments may be rejected, or the email may time out during transmission. Although many mail servers allow messages up to approximately 20 MB in size, it is generally recommended to keep emails below 7 MB wherever possible. Smaller emails are transmitted more efficiently, load faster for recipients, and are less likely to trigger delivery issues or spam filtering restrictions. Sending large documents, high-resolution images, excessive formatting, and embedded multimedia can sig […]

Why Do I Get A Recipient Address Rejected Error?

The Recipient Address Rejected error occurs when an email server refuses to deliver your message because it cannot validate or accept the recipient’s email address. This is one of the most common email delivery errors and usually appears alongside SMTP error codes such as 550 5.1.1 or 550 5.7.1. This issue can happen for several reasons, including incorrect email addresses, inactive mailboxes, DNS configuration problems, spam filtering policies, or mail server authentication issues. When this error occurs, the email is returned to the sender and doesn’t reach the intended recipient. Understanding the causes of Recipient Address Rejected errors can help improve email deliverability, reduce bounced emails, and ensure more […]

How To Upgrade A Script Installed By Softaculous

This guide explains how to upgrade a script installed through Softaculous using cPanel on Domains.co.za Web Hosting plans. Keeping website applications updated is important for maintaining security, performance, and compatibility. Software developers regularly release updates that include bug fixes, new features, and security patches designed to protect websites from vulnerabilities and improve functionality. Softaculous simplifies the upgrade process by notifying users when new versions of installed applications become available. Updating scripts through Softaculous is quick and helps ensure your website continues running smoothly. How to Upgrade a Script Installed by SoftaculousAdditional InformationLogin to Domains.co.za […]

How To Link CMS To SMTP Mail Server

Link CMS to SMTP server ensures emails are properly authenticated, consistently delivered, and aligned with your domain’s email configuration. Many content management systems (CMS) rely on emails to send notifications, password resets, and contact form submissions. Using a dedicated SMTP mail server improves reliability and reduces the risk of messages being flagged as spam. NOTE: Some CMS platforms do not support SMTP configuration natively and require a plugin or extension to enable SMTP functionality. This is most commonly the case with WordPress, where an SMTP plugin is typically required to connect the site to an external mail server. How to Link CMS to SMTP Mail ServerHow To Link CMS To SMTP Mail ServerAdditional Inf […]

What Are SMTP Server Settings?

SMTP server settings are essential for sending emails from your email account using applications such as Outlook, Apple Mail, Thunderbird, Gmail, or mobile mail apps. These settings control how your outgoing messages are sent from your device to the recipient’s email server. Without the correct SMTP (Simple Mail Transfer Protocol) settings, your emails may fail to send, remain stuck in your Outbox, or trigger authentication and connection errors. When creating an email account on a desktop, laptop, tablet, or smartphone, your email client requires outgoing mail server details to communicate properly with the mail server. SMTP works alongside incoming mail protocols such as IMAP and POP3. While IMAP and POP3 handle receivin […]