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Category: Email

How To Troubleshoot Email Receiving Issues

Here is how to troubleshoot email receiving problems and what range from delayed delivery to complete non-delivery. Identifying the cause requires a systematic review of your hosting configuration and DNS records. If you are not receiving emails in your Domains.co.za hosted mailbox, the issue may be caused by DNS settings, mailbox storage limits, spam filtering, or email client configuration. This guide explains how to troubleshoot email-receiving issues using your Domains.co.za hosting account. How to Troubleshooting Email Receiving IssuesStep 1: Check Mailbox StorageStep 3: Review Spam FilteringStep 4: Check Email RoutingStep 5: Test with WebmailAdditional InformationLogin to Domains.co.za Account How to Troubleshooting Em […]

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How To Access WordPress Email Logs

This guide explains how to enable and access WordPress email logs using plugins, and how to verify delivery at server level via cPanel. Email functionality is a vital component of any WordPress website. Whether you are running contact forms, WooCommerce notifications, membership registrations, password resets, or automated system alerts, reliable email delivery ensures smooth communication between your website and its users. By default, WordPress uses PHP’s mail() function to send emails. However, it does not log outgoing messages. This means that if an email fails to send, or if a client claims they never received a message, there is no built-in way to verify what happened. Accessing email logs allows you to: Confirm whet […]

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How To Resolve Joomla 2.5 Mail Errors

NOTE: Joomla 2.5 is outdated and poses security risks. We strongly recommend upgrading to a supported version. This guide shows you how to configure resolve Joomla 2.5 mail function Errors. If you are using Joomla 2.5 and experiencing email issues such as contact forms not sending, registration emails failing, or SMTP errors appearing in the administrator panel, the issue is usually related to incorrect mail configuration. Joomla 2.5 relies on either PHP mail or SMTP settings configured in Global Configuration. However, because Joomla 2.5 is deprecated and no longer supported, it may also encounter compatibility issues with modern PHP versions and secure mail servers. How to Resolve Joomla 2.5 Mail Function ErrorsConfigure S […]

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How To Fix Joomla 3.x Mail Configuration Issues

This guide provides a complete troubleshooting process on how to fix Joomla 3.x mail configuration issues. Email functionality in Joomla 3.x is essential for contact forms, password resets, system notifications, and user registrations. If you receive an error when sending emails, the issue is typically related to SMTP configuration, DNS settings, or authentication issues. Unlike older versions, Joomla 3.x works reliably with authenticated SMTP when properly configured. How to Fix Joomla 3.x Mail Configuration IssuesConfigure Recommended SMTP SettingsVerify DNS Email RecordsCheck Email LogsCheck PHP Version CompatibilityAdditional InformationLogin to Domains.co.za Account How to Fix Joomla 3.x Mail Configuration Issues 1. Nav […]

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How To Check Email Delivery Times For Addresses

Email delivery times are essential for troubleshooting delayed messages, bounce reports, or spam complaints. cPanel provides a built-in tool called Track Delivery, which allows you to monitor the exact status and timing of sent emails. This tool helps determine: Whether the recipient’s server accepted the email. How long it takes for delivery. Whether the message was deferred or rejected. The SMTP response code returned. How to Check Email Delivery Times for AddressesAdditional InformationLogin to Domains.co.za Account How to Check Email Delivery Times for Addresses 1. Login to your Domains.co.za Account. 2. From the dashboard, open the Manage Services drop-down menu and choose your hosting plan. 3. On the next page, click […]

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How To Setup SMTP Authentication

SMTP authentication is a security requirement that ensures only authorised users can send email through your mail server. When hosting with Domains.co.za, all outgoing email must use authenticated SMTP settings to prevent abuse, spam, and unauthorised access. Without SMTP authentication, your mail server could potentially be used to send spam, which would severely damage your domain reputation and email deliverability. Domains.co.za enforces authentication policies to protect customers and maintain server integrity. Configuring SMTP authentication correctly ensures that your email clients, website contact forms, and third-party applications can send mail securely and reliably through your hosting account. This tutorial expla […]

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How To Route Email With Third-Party Mail Server

Route email through a third-party mail server is often required when using external email providers, transactional email services, or specialised mail platforms such as marketing or application-based mail systems. This setup allows your domain to send and receive email through an external provider rather than through the local hosting server, which can improve deliverability, scalability, and reliability when sending higher mail volumes. Because email routing affects how messages are delivered to and from your domain, this configuration must be done carefully. Incorrect routing or DNS records can result in email delivery failures or messages being lost. This guide explains how to safely route your domain’s email through a […]

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How To Locate Active Email Forwarders & Autoresponders

Email forwarders and autoresponders can impact email delivery, create loops, or cause confusion if left active unintentionally. Regularly reviewing these configurations helps maintain a clean and reliable email environment. Knowing where to locate and manage these settings in cPanel allows you to quickly identify and resolve potential problems. How to Locate Email Forwarders and AutorespondersAdditional InformationLogin to Domains.co.za Account How to Locate Email Forwarders and Autoresponders 1. Login to your Domains.co.za account. 2. Select the hosting service linked to the domain you want to check. 3. Click Manage, then login tocPanel. 4. Navigate to Email and select Forwarders. 5. Review the list of active email forwarde […]

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How To Prevent Emails Going To Spam

Learn how to prevent Emails going to spam folders, it can happen for a variety of reasons, including missing authentication records, inconsistent sending behaviour, or when a poor sender reputation is built over time. Mail servers use advanced filtering systems that analyse both technical settings and sending patterns before deciding where a message should be delivered. Proactive configuration and monitoring help reduce the risk of messages being filtered. How To Prevent Emails Going To SpamAdditional InformationLogin to Domains.co.za Account How To Prevent Emails Going To Spam 1. Configure SPF, DKIM, and DMARC correctly. 2. Use a consistent and recognisable From address. 3. Avoid spam-triggering language in subject lines. 4 […]

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