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Category: Email

How To Check Email Delivery Times For Addresses

Email delivery times are essential for troubleshooting delayed messages, bounce reports, or spam complaints. cPanel provides a built-in tool called Track Delivery, which allows you to monitor the exact status and timing of sent emails. This tool helps determine: Whether the recipient’s server accepted the email. How long it takes for delivery. Whether the message was deferred or rejected. The SMTP response code returned. How to Check Email Delivery Times for AddressesAdditional InformationLogin to Domains.co.za Account How to Check Email Delivery Times for Addresses 1. Login to your Domains.co.za Account. 2. From the dashboard, open the Manage Services drop-down menu and choose your hosting plan. 3. On the next page, click […]

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How To Setup SMTP Authentication

SMTP authentication is a security requirement that ensures only authorised users can send email through your mail server. When hosting with Domains.co.za, all outgoing email must use authenticated SMTP settings to prevent abuse, spam, and unauthorised access. Without SMTP authentication, your mail server could potentially be used to send spam, which would severely damage your domain reputation and email deliverability. Domains.co.za enforces authentication policies to protect customers and maintain server integrity. Configuring SMTP authentication correctly ensures that your email clients, website contact forms, and third-party applications can send mail securely and reliably through your hosting account. This tutorial expla […]

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How To Route Email With Third-Party Mail Server

Route email through a third-party mail server is often required when using external email providers, transactional email services, or specialised mail platforms such as marketing or application-based mail systems. This setup allows your domain to send and receive email through an external provider rather than through the local hosting server, which can improve deliverability, scalability, and reliability when sending higher mail volumes. Because email routing affects how messages are delivered to and from your domain, this configuration must be done carefully. Incorrect routing or DNS records can result in email delivery failures or messages being lost. This guide explains how to safely route your domain’s email through a […]

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How To Locate Active Email Forwarders & Autoresponders

Email forwarders and autoresponders can impact email delivery, create loops, or cause confusion if left active unintentionally. Regularly reviewing these configurations helps maintain a clean and reliable email environment. Knowing where to locate and manage these settings in cPanel allows you to quickly identify and resolve potential problems. How to Locate Email Forwarders and AutorespondersAdditional InformationLogin to Domains.co.za Account How to Locate Email Forwarders and Autoresponders 1. Login to your Domains.co.za account. 2. Select the hosting service linked to the domain you want to check. 3. Click Manage, then login tocPanel. 4. Navigate to Email and select Forwarders. 5. Review the list of active email forwarde […]

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How To Prevent Emails Going To Spam

Learn how to prevent Emails going to spam folders, it can happen for a variety of reasons, including missing authentication records, inconsistent sending behaviour, or when a poor sender reputation is built over time. Mail servers use advanced filtering systems that analyse both technical settings and sending patterns before deciding where a message should be delivered. Proactive configuration and monitoring help reduce the risk of messages being filtered. How To Prevent Emails Going To SpamAdditional InformationLogin to Domains.co.za Account How To Prevent Emails Going To Spam 1. Configure SPF, DKIM, and DMARC correctly. 2. Use a consistent and recognisable From address. 3. Avoid spam-triggering language in subject lines. 4 […]

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SMTP Error 552 – Message Size Or Storage Limit Exceeded

SMTP Error 552 occurs when an email message cannot be delivered because it exceeds the size limits set by the receiving mail server or because the recipient’s mailbox has reached its storage quota. This error is common when sending large attachments, images, or documents via email. Because this is usually treated as a permanent delivery failure, the message will not be retried unless corrective action is taken. Reducing message size or ensuring adequate mailbox storage is essential to resolve this issue. How to Resolve SMTP Error 552Additional InformationLogin to Domains.co.za Account How to Resolve SMTP Error 552 1. Check the total size of your email, including all attachments. 2. Remove large attachments and resend the e […]

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SMTP Error 551: Invalid Or Relocated Recipient

When sending an email, your message may fail and return with SMTP Error 551 if the recipient’s address is no longer valid or has been moved to a different mailbox or domain. The receiving mail server returns this error to indicate that it recognises the destination domain but cannot deliver the message to the specified recipient. Understanding this error is essential to prevent repeated delivery failures and to ensure your emails reach the correct users. SMTP Error 551 is usually considered a permanent failure, which means the mail server will not automatically retry delivery. Action is required before the message can be sent successfully. How to Resolve SMTP Error 551Additional InformationLogin to Domains.co.za Account Ho […]

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