Careers

Job Description:

This position requires you to be in direct contact with all clients who request to have their services moved from a different hosting provider to us. This is a vital role as you will be the first point of contact for our potential new clients, therefore you will need excellent telephone etiquette. You will work closely with our Technical staff as well as accounts to ensure there is a smooth migration for the client, a team-player is needed in this role. You will need to have good administrative skills as this role requires multiple follow ups and calls to be made to all clients. You must also have knowledge of Domains and Hosting.

Cost to Company:                Market Related

Job Level:                                Mid-Level

Skills Required:

·         Must have a valid Matric.

·         Must have at least 2 years relevant work experience working in the internet / domains / web hosting environment.

·         Must have good time management as all tasks for the technical team are schedule based.

·         Must have excellent administration skills as this is an administration-intense role.

·         Must be computer literate (MS Word, Excel & Outlook)

·         Must have knowledge of the Internet, its protocols and terminology.

·         Must be able to work under pressure.

·         Must have excellent English communication skills (both verbal and written)

·         Must have excellent telephone skills and ensure appropriate action is taken relative to each call.

·         Must have excellent attention to detail and be able to provide excellent customer service.

·         Must have the ability to plan, prioritise and organise their own workload, and to work comfortably within our deadlines.

·         Must be able to understand and follow all company procedures.

·         Must be able to build rapport with clients and ‘think on their feet’.

·         Must respond to all email requests within the agreed time.

·         Must have a minimum of 2 contactable references.

Personal Skills / Attributes:

·         Must be reliable and punctual.

·         Must be honest and hard-working.

·         Integrity and confidentiality are a necessity.

·         Must be self-motivated and self-disciplined and take their responsibilities seriously.

·         Must want a position where their individual contribution makes an impact on the company.

·         Must have the ability to deal with difficult clients/situations in a patient and friendly manner.

·         Applicant must be able to work in, AND with, a team of other people.

·         All the normal Personal stuff we normally forget about (Neat, tidy, punctual, courteous, passionate, etc.)

·         Confidence to work directly with difficult clients.