Domains.co.za is the top commercially-active ICANN accredited ISP in South Africa. We offer a variety of online solutions to help SME and entrepreneurial sectors of the marketplace establish their presence on the web. Our award-winning Domains EPP Platform has revolutionized Domain Management for all ISPs countrywide. All our products are hosted on the N+1 Data Centre in Johannesburg, South Africa.
We are looking for a talented, well-motivated individual with a proven track record for this position. They must be able to maintain the high levels of sales and service which we currently achieve.
Cost to Company: R15 000 – R20 000 Gross per month + incentives
Job Description
At domains.co.za we give our clients the assistance they need. The Sales/Client Manager will assist in helping new clients with their correct product choices, and after sales service in offering the right advice for the right solutions. The Sales Team have excellent knowledge of all out products and are always available to our clients. In fact the entire domains.co.za team, including sales, support and accounts all have excellent and professional product knowledge and work together as a cohesive team.
If you don’t already know about domains, website hosting, SSLs, Antivirus and other related products, this position is DEFINITELY NOT for you!
Skills Required
Must have a valid Matric
Must have at least 2 years relevant work experience working in the internet / domains / web hosting environment
Must be computer literate (MS Word, Excel & Outlook)
Must have knowledge of the Internet, its protocols and terminology
Must be able to work under pressure and achieve targets and deadlines
Must have excellent English communication skills (both verbal and written)
Must have excellent telephone skills and ensure appropriate action is taken relative to each call
Must have excellent
attention to details and be able to provide excellent customer service.
Must have the ability to plan, prioritise and organise their own workload, and to work comfortably within our deadlines
Must be flexible for adhoc duties as and when required
Must be able to build rapport with clients and ‘think on their feet’
Must respond to all email requests within the agreed time
Meeting KPI’s for the department and company
Must have a minimum of 2 contactable references
Advantageous
Tertiary or additional sales / customer orientated education
Good sales track record
Domain & hosting knowledge
Personal Skills / Attributes
Must be reliable and punctual
Must be honest and hard-working
Integrity and confidentiality is a necessity
Must be self-motivated and self-disciplined and take their responsibilities seriously
Must want a position where their individual contribution makes an impact on the company
Must have an ability to deal with difficult clients/situations in a patient ad friendly manner
Applicant must be able to work in, AND with, a team of other people.
All the normal Personal stuff we normally forget about (Neat, tidy, punctual, courteous, passionate, etc.)
Confidence to work directly with difficult clients
