Domains.co.za is one of the fastest growing domain
registration, website hosting and cloud solution providers in South Africa. We
have been developing and delivering award-winning solutions to consumer, retail
and commercial customers since 2002.
We are looking for a talented, well-motivated
individual of excellence for this position. They must be able to maintain the
high levels of service and accuracy which we currently achieve.
Cost to Company:
R10 000 – R15 500 per month + incentives
Job Level:
Tier 1 Customer Technical Support Agent
Job Description
You will
be in direct contact with our clients helping them to resolve any support
issues that they may have. You will work within a team of passionate people
whose goals are to maintain excellent service and to build our Domains.co.za
brand further. You will be handling incoming calls, support tickets and even
online support chats in order to assist our customers. We strive for
efficiency, effectiveness and professionalism at all times.
Skills Required
At least 1-2 years’ experience with
cPanel/WHM, DirectAdmin & the web hosting industry. WHMCS knowledge
would be beneficial.
Be able to quickly and efficiently
resolve a variety of common web hosting related issues, such as CMS
installation, diagnosing common HTTP error codes, DNS zone configuration,
FTP connection, Email client configuration, diagnosing PHP-based errors,
MySQL configuration, setting up cron jobs, and other common cPanel-based
tasks.
Have an understanding of different
hosting products such as Shared, Reseller, and VPS.
Comfortable speaking with customers via
telephone and tickets.
Must be able to pay attention to detail
and provide excellent customer service.
Must have excellent English
communication skills (both verbal and written).
Must be flexible for ad-hoc duties as
and when required
Responsibilities
Assisting customers in navigating our
hosting control panel.
Communicate with customers
telephonically and tickets to resolve their hosting needs.
Troubleshoot and assist with issues
related to web hosting by applying your expertise, which includes a high
level of understanding of various content management systems, such as
Wordpress for example.
Advantageous Skills
Tertiary or additional IT
hardware or support related education
cPanel University certifications.
Personal Skills / Attributes
Patience
Must be reliable & punctual
Must be honest
Integrity & confidentiality
is a necessity
Must be self-motivated and
self-disciplined
Must have excellent
communication skills (both verbal & written)
Must have excellent telephone
skills
Applicant must be able to work
in AND with a team of other people.
All the normal Personal stuff we
normally forget about (Neat, tidy, punctual, courteous, passionate, etc.)
