Disk Issues - RS3, RS4, RS5 (Reported)

Affecting System - rs3.cphost.co.za, rs4.cphost.co.za, rs5.cphost.co.za | Priority - High

In light of the disk issues which have occured on rs4.cphost.co.za yesterday we have started investigating all SSD drives which were ordered from the same batch.

We have identified problems on rs3.cphost.co.za, rs4.cphost.co.za and rs5.cphost.co.za.
We are working with the manufacture and the local suppliers regarding these.
So far rs3 does not have any smart errors on the drives, but we are currently monitoring it.
rs5 is displaying smart errors, but is not displaying any symptoms we experienced on rs4 yet.

As a pro-active effort, we are busy provisioning rs11 and rs12 with brand new hardware and SSD drives from another manufacture.
Once ready, all accounts from rs4 will be migrated to rs11 and all accounts on rs5 will be migrated to rs12.

We do understand that this will be an inconvience to resellers on these affected servers and we apologize for that.
At this point our concern is your businesses and your customers.
The migration to brand new servers is the best route to ensure continuous stability for your customers going forward.

We can also confirm that all backups for the affected servers have / are running successfully and are stored on an entirely different infrastructure to these servers.
In the event of an issue occuring before the migration, all your customers data is backed up by ourselves.

We will keep this notice updated as the events unfold.