Network Status

0 Open 0 Scheduled 39 Resolved
Network Connectivity - Rutherford Estate (Resolved) Affecting Other - Connectivity \| Priority - Critical Vox Telecom is currently experiecing network connectivity issues at their Rutherford Estate infrastructure, we are awaiting an ETA from their side. Connectivity has been restored, we will continue monitoring it from our side. Date - 18/07/2018 11:57 - 23/07/2018 10:22 Last Updated - 18/07/2018 12:07
Domains API issues (Resolved) Affecting System - API \| Priority - Critical We are aware of an issue on our domains API, engineers are currently working on the issue, no ETA as of yet. Date - 11/07/2018 16:20 Last Updated - 12/07/2018 09:52
Disk Issues - RS3, RS4, RS5 (Resolved) Affecting System - rs3.cphost.co.za, rs4.cphost.co.za, rs5.cphost.co.za \| Priority - High In light of the disk issues which have occured on rs4.cphost.co.za yesterday we have started investigating all SSD drives which were ordered from the same batch. We have identified problems on rs3.cphost.co.za, rs4.cphost.co.za and rs5.cphost.co.za. We are working with the manufacture and the local suppliers regarding these. So far rs3 does not have any smart errors on the drives, but we are currently monitoring it. rs5 is displaying smart errors, but is not displaying any symptoms we experienced on rs4 yet. As a pro-active effort, we are busy provisioning rs11 and rs12 with brand new hardware and SSD drives from another manufacture. Once ready, all accounts from rs4 will be migrated to rs11 and all accounts on rs5 will be migrated to rs12. We do understand that this will be an inconvience to resellers on these affected servers and we apologize for that. At this point our concern is your businesses and your customers. The migration to brand new servers is the best route to ensure continuous stability for your customers going forward. We can also confirm that all backups for the affected servers have / are running successfully and are stored on an entirely different infrastructure to these servers. In the event of an issue occuring before the migration, all your customers data is backed up by ourselves. We will keep this notice updated as the events unfold. Date - 16/05/2018 12:25 - 11/07/2018 16:54 Last Updated - 16/05/2018 12:43
rs4.cphost.co.za (Resolved) Affecting Server - rs4.cphost.co.za \| Priority - Critical UPDATE 15:10pm -------------------- The server is currently operational, we are continuing to investigate the issue. We will be switching out the hard drives systematically and allowing raid to rebuilt on the new drives until all existing drives are replaced. -------------------- UPDATE 14:15 ---------------- We have detected issues relating to storage on this server, we are currently doing disk checks. Brand new drives are on route. We are already putting in place a plan B of migrating accounts to other servers should we not be able to resolve this issue. ---------------- Good Day, We would like to provide you with an update on rs4.cphost.co.za We are currently busy with updates on the server, such as a kernel updates as well as inspecting the hardware for any issues. Our expected ETA is 30 - 45 minutes, apologies for any inconvenience caused. Date - 15/05/2018 13:53 - 16/05/2018 12:25 Last Updated - 15/05/2018 15:04
Intermittent Connectivity (Resolved) Affecting System - Core Network \| Priority - Critical We are currently experiencing intermittent connectivity issues on our Teraco Infrastructure. Tech's are already investigating. Date - 06/05/2018 18:35 - 06/05/2018 19:30 Last Updated - 06/05/2018 18:35
Server maintenance (Resolved) Affecting Server - rs1.cphost.co.za \| Priority - Critical rs1.cphost.co.za will be rebooted 23:10 mail and website services will be affected. Date - 07/04/2018 23:01 - 07/04/2018 23:34 Last Updated - 07/04/2018 23:05
rs1.cphost.co.za Server Maintenance (Resolved) Affecting Server - rs1.cphost.co.za \| Priority - Critical Scheduled Maintenance will occur on the reseller hosting server RS1.CPHOST.CO.ZA (169.239.217.11) from 23:00 PM 30/03/2018 to 05:00 AM 31/03/2018. Websites and mail services will be down for the maintenance period window. Date - 30/03/2018 19:18 - 31/03/2018 05:00 Last Updated - 31/03/2018 01:09
Website issues (Resolved) Affecting Other - www.domains.co.za \| Priority - High Good Day, We have pushed a new version of our site live and have detected a few minor bugs. Fixes for these bugs will be deployed throughout the day. Date - 07/03/2018 08:15 - 06/05/2018 19:30 Last Updated - 07/03/2018 08:17
Server Maintenance (Resolved) Affecting Server - cp8.domains.co.za \| Priority - High Website access to this server will be interrupted during this maintenance window as we are upgrading Apache & PHP versions. Date - 24/09/2017 07:00 - 24/09/2017 08:00 Last Updated - 11/01/2018 10:45
Site Builder Upgrade (Resolved) Affecting Other - Site Builder Upgrade \| Priority - Medium Site Builder Upgrade Domains.co.za is in the process of upgrading our website builder to the latest version with new features and functionality, your websites will remain active on the internet, however, unfortuately you will not be able to "Test Drive" the system or edit your website during this upgrade Thank you for understanding Date - 15/02/2017 09:04 - 15/02/2017 09:09 Last Updated - 15/02/2017 13:54
BGP Router Upgrade (Resolved) Affecting Other - Core Network \| Priority - Medium At 21:00 12 January 2017 we will be replacing our primary BGP border router with an upgraded model. No downtime is expected as traffic will be pushed across to our secondary BGP router. Regards, Domains.co.za Date - 12/01/2017 21:00 - 30/01/2017 17:22 Last Updated - 12/01/2017 16:55
Cloud Software Upgrade (Resolved) Affecting Server - manage.cloud.net.za \| Priority - Medium We will be performing a scheduled upgrade of our cloud infrastructure from 15 December 2016 from 19:00 until 7:00am 19 December 2016 This upgrade is update our cloud software to the latest LTS version. No extended downtime is expected, there may be brief moments where your VM is inaccessible for a few minutes while it is hot-migrated between hypervisor nodes. If there is a problem Hot-Migrating the VM between hypervisor nodes, your VM will be rebooted. Date - 15/12/2016 19:00 - 26/12/2016 05:39 Last Updated - 01/12/2016 15:26
ZACR EPP system down (Resolved) Affecting System - \| Priority - Critical ZACR is experiecing problems with connectivity to their EPP servers. Their engineers are currently investigating. Date - 20/11/2016 07:00 - 08/12/2016 05:34 Last Updated - 20/11/2016 09:41
Emergency Power Maintenance DC3 Rutherford Es (Resolved) Affecting Other - Emergency Power Maintenance DC3 Rutherford Estate \| Priority - Critical Emergency Power Maintenance DC3 Rutherford Estate VOX has just advised us that there is a faulty power circuit breaker in their Rutherford Estate DC3 facility. The circuit has to be replaced urgently and maintenance has been scheduled tomorrow evening (Saturday) 29 October between the hours of 23h00 – 01h00. This will effect some of our Reseller hosting services and VPS servers. NOTE: Reseller and Cloud services in Teraco will not be effected We apologize for any inconvenience caused Date - 29/10/2016 23:00 - 08/12/2016 05:35 Last Updated - 28/10/2016 17:34
PHP websites not loading (Resolved) Affecting Server - rs1.cphost.co.za \| Priority - Critical Hi, We are aware of an issue on rs1.cphost.co.za regarding PHP websites not loading. This appears to be caused by an automated cpanel update which has broken. cPanel + Cloudlinux are currently working on the problem. This is only affecting websites running "Native PHP" under the PHP Selector. If you switch your PHP version to 5.6 and click "Save" your site will display online. Date - 26/10/2016 03:00 - 20/11/2016 09:41 Last Updated - 26/10/2016 08:07
Cloud Migration - 5th August 2016 (Resolved) Affecting System - Cloud Infrastructure \| Priority - Medium 22:26 - All VM's are shutdown, The management engine is now being migrated to Teraco. 21:30 - VM's are currently being shutdown _____________________________________________________ On the 5th August 2016 we will be migrating our cloud hosting infrastructure to our new infrastructure in Teraco, Isando. We are scheduling a maintenance window between 21:30 pm Friday 5th August 2016 and 06:00 am Saturday 6th August 2016. During this time all VM's will be shutdown and the infrastrucute will be migrated to Teraco Isando. Downtime will be experienced during the physical move, however we do not expect downtime for the entire duration of this maintenance window. We do not expect any problems during this migration, but as a pre-caution, we have arranged dedicated staff from all our vendors to be on standby during this maintenance window. Notes: - No IP Addresses will be changing. Should you have any questions, please contact support@domains.co.za Regards, Domains.co.za Date - 05/08/2016 21:30 - 06/08/2016 06:43 Last Updated - 05/08/2016 22:22
ADSL Maintenance (Resolved) Affecting System - ADSL Infrastructure \| Priority - Low Please take note that there will be planned maintenance performed in the Johannesburg region on July 08th. The maintenance window is scheduled from 00:01AM and will be concluded at 09:00AM. Customers using ADSL services may experience increased latency and packet loss while maintenance is carried out. Date - 08/07/2016 00:00 - 05/08/2016 11:28 Last Updated - 05/07/2016 10:48
ZACR Connection Issues (Resolved) Affecting System - EPP Reseller / Register Platform \| Priority - Critical We have picked up connection issues with the ZACR epp platform. ZACR is investing the network issue. We will keep you updated. Date - 27/05/2016 09:48 Last Updated - 27/05/2016 10:11
Emergency Maintenance Cloud VM's (Resolved) Affecting System - Cloud VM's \| Priority - Critical pdate 31/01/2015 17:10am ----------------------- All VM's should now be up, we will continue monitoring from our side. Once again we apologize for this inconvenience. We greatly appreciate your patience and support regarding this matter. ----------------------- Update 31/01/2015 15:51am ----------------------- The consistency check has completed. We are now bringing up the remaining VM's. Once again we apologize for this inconvenience. We greatly appreciate your patience and support regarding this matter. ----------------------- Update 31/01/2015 14:51am ----------------------- The consistency check is 75% complete. We are still bringing up VM's Please do NOT attempt to start your VM yourself, please wait until we have brought your VM up. Once again we apologize for this inconvenience. We greatly appreciate your patience and support regarding this matter. ----------------------- Update 31/01/2015 14:02am ----------------------- The consistency is 50% complete. We are slowly bringing up VM's. Please do NOT attempt to start your VM yourself, please wait until we have brought your VM up. Once again we apologize for this inconvenience. We greatly appreciate your patience and support regarding this matter. ----------------------- Update 31/01/2015 13:05am ----------------------- The consistency check has picked up 143 vdisks which need to be resynced. It is currently on 30/143 vdisks complete. We are going to slowly start bringing up VM's which don't fall into these 143, please do NOT attempt to start your VM yourself, please wait until we have brought your VM up. Once again we apologize for this inconvenience. We greatly appreciate your patience and support regarding this matter. ----------------------- Update 31/01/2015 13:05am ----------------------- Diagnostics are looking good, we now running consistency checks on VM data, please do NOT attempt to start your VM at this time as this may cause data loss. ----------------------- Update 31/01/2015 12:53am ----------------------- All Cloud storage nodes have been rebooted, we are now running some diagnostics, please do NOT attempt to start your VM at this time as this may cause data loss. ----------------------- Update 31/01/2015 12:28am ----------------------- The Cloud storage is currently being rebooted. ----------------------- Update 31/01/2015 11:50am ----------------------- All VM's have been stopped, we are now proceeding with shutting down the storage controllers and preparing for rebooting. ----------------------- Update: 31/01/2015 10.50am ----------------------- The VM's are currently being shutdown 3 at a time, 40% through this process. ----------------------- Start: 31/01/2015 10.20am ----------------------- Good Day, Earlier this week we picked up some anomolies on our Cloud storage. We were advised by OnApp (The Vendor) that an upgraded was needed to be performed in order to resolve the issues. This upgrade has failed and our Cloud storage needs to be completely rebooted. - We are going to proceed with shutting down all cloud VM's to protect their data. - Once all VM's have been stopped, the cloud storage will be rebooted and consistency checks will be done. - Once the consistency checks have completed we will proceed with booting up the VM's again. We sincerly apologize for this and are currently looking at alternative ways of avoiding situations like this in the future. ----------------------- Date - 31/01/2016 10:17 - 31/01/2016 18:30 Last Updated - 02/02/2016 20:54
International Access (Resolved) Affecting Other - Data Center and ADSL \| Priority - Critical There are widespread outages on International access and some local ADSL access. Initial reports are showing outages at NAP Africa, Mweb, Vodacom, CrystalWeb, Vox Teleom. More information to follow. We have received the following From Vox Telecom: Vox Telecom services are currently impacted as a result of a failure with the upstream network providers, SEACOM and WACS. Upstream provider engineers are currently attending. update: Break in SEACOM identified in Egypt. NO ETTR at present WACS - The patch tails at Global Switch have been tested & levels are within limit , however there is still a LOS at the first ILA from London on the main route (Gerards Cross). The engineer is still busy on site. No ETTR as yet. To note: Traffic cannot be rerouted for Vox Telecom - there is no alternative Date - 21/01/2016 16:25 Last Updated - 22/01/2016 09:57
Scheduled Maintenance - Cloud Platform (Resolved) Affecting Server - manage.cloud.net.za \| Priority - Low Tonight (02 April 2015) from 21:00 there will be scheduled maintenance to our cloud platform. Our cloud software will be upgraded to the latest version. This however does involve rolling restarts across all Hypervisors. During these rolling restarts your Virtual Machine(s) will be auto-migrated to other Hypervisors to ensure your Virtual Machine remains available. Date: 02 April 2015 Time: 21:00 - 07:00 SAST (GMT+2) Duration: 10 Hours Purpose : Routine Software Updates. Expected Impact : Minimum, there may be very brief intermittent loss of connectivity to Virtual Machines while they are being switched between hypervisors during the auto-migrations. Date - 02/04/2015 21:00 - 10/05/2015 14:50 Last Updated - 02/04/2015 08:21
Vox Outage (Resolved) Affecting Other - Vox Telecom \| Priority - Critical Vox is experiencing an Outage on their DC3 Facility, Engineers are attending. Update: We have switched over to our redundant links and all traffic is now being routed through our DC4 Facility. Date - 17/02/2015 10:45 - 17/02/2015 12:30 Last Updated - 18/02/2015 12:38
VOX BGP issues (Resolved) Affecting Other - VOX BGP issues \| Priority - Critical VOX are having BGP issues on their network, we are addressing this with them now and will have the issue resolved soonest Date - 17/02/2015 10:07 - 17/02/2015 11:47 Last Updated - 17/02/2015 11:47
Intermittent Fibre connectivity / routing bet (Resolved) Affecting System - Fibre connectivity between DC3 & DC4 \| Priority - Medium Intermittent Fibre connectivity / routing between our DC3 & DC4 affecting Cloud, VPS servers and Reseller Hosting, infrastructure department working on it UPDATE: 10h30 Infrastructure department found a break in the fibre cable between DC3 and DC4 hence loss of connectivity, a temporary solution has been implemented that has resolved the issue. Infrastructure will now look at a permanent resolution. UPDATE: 14h00 New Fibre cable installed, routing reset back to normal Issue Resolved Date - 10/02/2015 09:19 Last Updated - 10/02/2015 16:45
Websites Not Displaying (Resolved) Affecting Server - \| Priority - Critical Websites are not displaying on the cp02.cphost.co.za webserver and server load is high. Engineers are busy investigating. Date - 16/01/2015 10:43 - 16/01/2015 11:36 Last Updated - 16/01/2015 10:44
ZACR EPP System DB Issues (Resolved) Affecting Other - ZACR EPP Database \| Priority - Critical ZACR is currently having load issues on their EPP Database which is causing "Failed to Connect" error messages when trying to perform any domain registrations, transfers or renewals. Engineers are attending to the issue on their side, no ETA has been provided. Date - 13/12/2014 14:02 - 16/01/2015 10:43 Last Updated - 13/12/2014 17:04
High Network Latency (Resolved) Affecting Other - Network \| Priority - High Both Primary and Secondary Dark Fibre Africa links between Teraco and Rutherford Estate are down. Traffic is being routed through a failover 1Gbit link, due to this there is a high latency on the network. DFA is currently attending to the problem. Date - 15/11/2014 07:43 - 15/11/2014 09:30 Last Updated - 19/11/2014 11:06
Phone Lines Down due to Power Failure (Resolved) Affecting Other - Domains Offices \| Priority - Critical The phone lines at our offices are currently down until after due to an Eskom power failure in the Highlands North Johannesburg Area. Date - 04/11/2014 08:39 - 04/11/2014 14:09 Last Updated - 15/11/2014 07:52
VCS Credit Card System (Resolved) Affecting Other - VCS Credit Card System \| Priority - Medium Please note that VCS will be conducting a routine credit card system maintenance on Sunday 16 November 2014, starting 12am CAT and lasting a maximum of 2 hours. During this time, access to our system will be temporarily unavailable. Date - 16/11/2014 00:00 - 13/12/2014 17:04 Last Updated - 12/11/2014 07:56
Connectivity Issues to CP03 (Resolved) Affecting Server - \| Priority - High We are currently investigating slow response times to cp03.domains.co.za Date - 27/10/2014 10:32 - 27/10/2014 10:45 Last Updated - 27/10/2014 11:20
Limited Connectivity to Shared Hosting Server (Resolved) Affecting Other - Shared Hosting \| Priority - High We are experiencing limited connectivity to all our shared hosting servers. Engineers are on site and the problem should be resolved shortly. Update: At 12:05 the routing issue has been resolved. Date - 21/08/2014 11:15 - 21/08/2014 12:05 Last Updated - 21/08/2014 12:19
ZACR Hardware Failure (Resolved) Affecting Other - ZACR Registry \| Priority - Critical 17/07/2014 21:10 ZACR has experienced a Hardware Failure on their Main EPP system which is affecting all .CO.ZA Domains. No ETA yet. Date - 17/07/2014 21:10 Last Updated - 27/07/2014 12:10
Hard Drive corruption (Resolved) Affecting Server - \| Priority - High We experienced a hard drive failure and are busy performing consistency checks on the data. No ETA yet. UPDATE 14:31 We are investigating slow response times on this server Date - 07/03/2014 13:38 - 07/03/2014 15:30 Last Updated - 17/03/2014 11:48
ZACR Outage (Resolved) Affecting Other - ZACR Registry \| Priority - Critical The ZACR registry is experiecing epp database issues on their side and are currently working on resolving the matter. No ETA has been provided. Date - 04/03/2014 08:34 - 07/03/2014 13:39 Last Updated - 04/03/2014 08:35
Peering issue between Cape Town and Jhb (Resolved) Affecting Other - Peering Issue \| Priority - High A peering issue has been reported between the Cape Town Internet Exchange (CINX) and our datacentre located in Johannesburg. This will affect all connectivity via major network providers (ADSL and Cellular) until the issue is resolved. We do not have an ETA for the resolution of the issue as yet but our upstream provider is working hard at rectifying the issue. Date - 30/01/2014 07:30 - 30/01/2014 10:30 Last Updated - 30/01/2014 18:22
Down for emergency maintainence (Resolved) Affecting Server - \| Priority - Critical We are busy with emergency maintenance on this server. Date - 15/06/2013 07:03 - 15/06/2013 08:00 Last Updated - 15/06/2013 07:16
Rolling Reboots for Kernel Upgrades (Resolved) Affecting Server - \| Priority - Medium There will be rolling reboots tonight for kernel upgrades to fix a new root exploit making rounds that affects CloudLinux 6/CentOS 6/RHEL 6 systems. Date - 15/05/2013 19:45 - 15/05/2013 19:52 Last Updated - 15/05/2013 19:48
Rolling Reboots for Kernel Upgrades (Resolved) Affecting Server - \| Priority - Medium There will be rolling reboots tonight for kernel upgrades to fix a new root exploit making rounds that affects CloudLinux 6/CentOS 6/RHEL 6 systems. Date - 15/05/2013 19:45 - 15/05/2013 19:52 Last Updated - 15/05/2013 19:47
ZACR network outage (Resolved) Affecting Other - Registrar Platform \| Priority - Medium Thr ZACR is experiencing a network outage which is affecting the performance of our registrar platform. Technicians are investigating on their side. 10/03/2013 07:18 Update ------------------------------------- ipv4 traffic has returned to normal, ipv6 is still down. We are routing registrars on ipv4 for the time being until the ipv6 transit comes up. 10/03/2013 08:09 Update ------------------------------------- Issue has been resolved Date - 10/03/2013 06:02 Last Updated - 11/03/2013 12:27

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Status

Server Name	HTTP	FTP	POP3	Server Load	Uptime
cp1.domains.co.za
cp10.domains.co.za
cp11.domains.co.za
cp12.domains.co.za
cp13.domains.co.za
cp14.domains.co.za
cp15.domains.co.za
cp2.domains.co.za
cp3.domains.co.za
cp4.domains.co.za
cp5.domains.co.za
cp6.domains.co.za
cp7.domains.co.za
cp8.domains.co.za
cp9.domains.co.za
r03.cphost.co.za
r04.cphost.co.za
r05.cphost.co.za
r06.cphost.co.za
rs1.cphost.co.za
rs10.cphost.co.za
rs11.cphost.co.za
rs12.cphost.co.za
rs2.cphost.co.za
rs3.cphost.co.za
rs4.cphost.co.za
rs6.cphost.co.za
rs7.cphost.co.za
rs8.cphost.co.za
rs9.cphost.co.za

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Network Connectivity - Rutherford Estate (Resolved)

Domains API issues (Resolved)

Disk Issues - RS3, RS4, RS5 (Resolved)

rs4.cphost.co.za (Resolved)

Intermittent Connectivity (Resolved)

Server maintenance (Resolved)

rs1.cphost.co.za Server Maintenance (Resolved)

Website issues (Resolved)

Server Maintenance (Resolved)

Site Builder Upgrade (Resolved)

BGP Router Upgrade (Resolved)

Cloud Software Upgrade (Resolved)

ZACR EPP system down (Resolved)

Emergency Power Maintenance DC3 Rutherford Es (Resolved)

PHP websites not loading (Resolved)

Cloud Migration - 5th August 2016 (Resolved)

ADSL Maintenance (Resolved)

ZACR Connection Issues (Resolved)

Emergency Maintenance Cloud VM's (Resolved)

International Access (Resolved)

Scheduled Maintenance - Cloud Platform (Resolved)

Vox Outage (Resolved)

VOX BGP issues (Resolved)

Intermittent Fibre connectivity / routing bet (Resolved)

Websites Not Displaying (Resolved)

ZACR EPP System DB Issues (Resolved)

High Network Latency (Resolved)

Phone Lines Down due to Power Failure (Resolved)

VCS Credit Card System (Resolved)

Connectivity Issues to CP03 (Resolved)

Limited Connectivity to Shared Hosting Server (Resolved)

ZACR Hardware Failure (Resolved)

Hard Drive corruption (Resolved)

ZACR Outage (Resolved)

Peering issue between Cape Town and Jhb (Resolved)

Down for emergency maintainence (Resolved)

Rolling Reboots for Kernel Upgrades (Resolved)

Rolling Reboots for Kernel Upgrades (Resolved)

ZACR network outage (Resolved)

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

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