Domains Payment Methods

At Domains.co.za we want to take the hassle out of your online payment so we have introduced the following secure payment methods to facilitate your payments to us, making the process secure and easy to use.

Secure Payment Gateways

These popular payment methods give you a secure environment in which to transact. Taking away the headache of online payments, with a trusted partner. We here at Domains.co.za make your online safety our top priority.

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Credit and Debit Cards

Powered by the DPO Group, we accept Visa and Mastercard the leading credit cards in South Africa

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Debit Orders

Netcash provides our secure debit orders which run on a monthly basis.

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Ozow Instant EFT

Do you want your payment to reflect immediately without the hassle of having to make a standard EFT then Ozow is the way.

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Payfast

Payfast offers multiple payment methods and is a trusted leader in the payment industry.

Payment Methods

Having a trusted and easy to use online payment method for your services is as important as having a secure, stable service provider. We have therefore introduced only the most secure payment gateways on our site. They offer an array of payment methods to suit your needs.

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Security standards for merchants

We make use of PCI DSS Level 1 service Providers. PCI compliance is a set of 12 requirements outlined by the PCI Security Standards Council that merchants are expected to follow. Major credit card providers have adopted these standards to ensure cardholder information remains secure during every transaction. This includes Visa, Mastercard.

PCI compliance standards require merchants to:
  • Maintain a secure network
  • Protect customer data
  • Test and patch vulnerabilities
  • Restrict access
  • Regularly test networks
  • Document all policies and procedures
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Frequently Asked Questions

Q

Does Domains ever see your credit card number?

FAQ Answer

No, we do not ever see your credit card details, this information is encrypted and tokenized by the payment gateway.

Q

How do I know my details are safe?

FAQ Answer

The security of your payment details is our highest priority, we use PCI DSS Level 1 providers, and your details are not stored on our system but rather an encrypted token that we receive from the payment gateway.

Q

Can these details be hacked?

FAQ Answer

No, the token and the encrypted credit card data, do not exist on the same server.

Q

How do I query a payment?

FAQ Answer

To query a payment you can contact our friendly billing team at billing@domains.co.za

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How do I get a refund?

FAQ Answer

Please refer to our refund policy for more info.

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How do I setup a Debit Order on my account?

FAQ Answer

You can simply send a mail to billing@domains.co.za and they will be able to send you a form that needs to be completed.

Once you have completed the form and sent it back with all relevant documents required, you will receive a confirmation.

All Debit Orders only run on the 1st of every month.

Q

How do I change my payment method?

FAQ Answer

When logged into your Domains Client Area please follow the below steps:

On the Dashboard by Account Information click the “Update” button

On the next screen you will see a dropdown box “Payment Method”.

Here you can select one of the online payment methods available.

Please note this will update all services on your account to the selected payment method.

Q

Why are some of my services running automatically and others not?

FAQ Answer

If a different payment method was selected upon purchase this will not automatically run. You can send a mail through to billing@domains.co.za and we can update the services to all run automatically.

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Having issues making a payment?

FAQ Answer

Should you be having a problem making a payment using one of our payment methods please contact our billing team on billing@domains.co.za

Q

How can I track my payment history?

FAQ Answer

When logged into your Domains Client Area please follow the below steps:

On the left hand menu select “Billing”

Then select “My Invoices”

Here you will be able to view all previous paid invoices. Should you wish to see when a payment was completed you will need to “View Invoice”, at the bottom of the invoice you can see the date the payment was completed as well as the payment method used.

Q

Can I reactivate my service after a payment failure?

FAQ Answer

Yes you can, as long as the payment is made within 45 days of the last due date.

Q

What is tokenization?

FAQ Answer

Credit card tokenization is a security protocol that protects sensitive data during online transactions. It works by replacing a cardholder's Primary Account Number (PAN) with a unique, randomly generated identifier, referred to as a token. Hence, cardholder data is never exposed during the payment process.

Q

Can anyone use this token?

FAQ Answer

No, the token is unique to our payment gateway and our account with them, it cannot be used by another organization or person. Making this an extremely secure way of transacting.

Q

Is it safe to tokenize a credit card?

FAQ Answer

A tokenised card transaction is considered safe as the actual card details are not handled or seen by the merchant. These token are useless to hackers as they don't reveal any personal data.

Q

What is the difference between tokenization and encryption?

FAQ Answer

Tokenization replaces your sensitive data with a unique token that has no value, whereas encryption converters your data into an unreadable format, which can be reversed with a decryption key.

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