Domain Name Reseller Agreement
Domain Name Reseller Agreement
entered into by and between
DiaMatrix CC (T/A Domains.co.za)
(hereinafter referred to as "DiaMatrix")
Party 2 / Reseller
(hereinafter referred to as the "Reseller")
1.1. DiaMatrix is accredited as a registrar both by ICANN and the ZA Central Registry NPC for the namespaces that are the subject of this agreement.
1.2. The Reseller wishes to act as a reseller of domain names under one or more namespaces in which DiaMatrix acts as a registrar.
1.3. DiaMatrix provides the facilities to allow the Reseller to resell domain names.
1.4. Accordingly, the parties agree to the terms as set out below.
In this Agreement the words and expressions contained below shall bear the meanings assigned to them:
2.1. “Acceptable Use Policy” means the document so described in clause 16.4.
2.2. “Accredited” or “Accreditation” means to be accredited by ICANN and/or the Registry as the case may be as having met the accreditation criteria in respect of a particular Namespace.
2.3. “Affiliate” means, in relation to a Party, the Party’s holding company, its subsidiaries, the subsidiaries of its holding company and any other companies which, directly or indirectly, is controlled by the Party, controls the Party or is under common control with the Party.
2.4. "Agreement" means this document, as well as the Schedules and all Annexures, all as amended from time to time, which are deemed to form part of the Agreement. 2.5. “API” means an application programming interface.
2.6. “Authority” means the .za Domain Name Authority, incorporated in terms of section 59 of the Electronic Communications and Transactions Act 25 of 2002.
2.7. “Branding” means any and all of DiaMatrix’s trademarks and trade names, service marks, trade logos and trade dress.
2.8. “Business Day” means any day other than a Saturday, Sunday or official public holiday in the Republic of South Africa.
2.9. “Code of Practice” means one or more charters, policies, standards, regulations or the like which regulate or will regulate the practices of participants in a Namespace towards other participants, and/or towards consumers thereof.
2.10. “CPA” means the Consumer Protection Act No. 68 of 2008.
2.11. “DiaMatrix Software” means the Software used by DiaMatrix for the purposes of reselling the Registrar Service.
2.12. “DiaMatrix Website” means the Internet website operated by DiaMatrix at URL www.DiaMatrix.co.za and / or www.domains.co.za or such other URL as may be determined by DiaMatrix from time to time, and includes reference to parts of such websites accessible only to the Reseller.
2.13. “Domain Name” means a domain name in a Namespace.
2.14. “ICANN” means the Internet Corporation for Assigned Names and Numbers, a California non-profit public benefit corporation.
2.15. “ICANN Registrar Accreditation Agreement” means the agreement between DiaMatrix and ICANN in terms of which DiaMatrix is Accredited by ICANN to provide the Registrar Services.
2.16. “ICANN Policies” means and include Consensus Policies, Specifications (such as the Whois Accuracy Program Specification) referenced in the ICANN Registrar Accreditation Agreement, and any amendments, policies, procedures, or programs specifically contemplated by the ICANN Registrar Accreditation Agreement or authorized by ICANN’s Bylaws.
2.17. “Intellectual Property Rights” means and includes:
2.17.1. rights in and in relation to any patent, design, trade mark, trade or business name (including all goodwill associated with any trade mark, or any trade or business name), copyright, database, Domain Name, circuit topography design, and/or utility model, Software, and including the benefit of all registrations or applications to register and the right to apply for registration of any of the foregoing items and all rights in the nature of any of the foregoing items, each for their full term (including any extensions or renewals thereof) and wherever in the world enforceable; and
2.17.2. all other intellectual property rights and forms of protection of a similar nature or having equivalent or similar effect and which may subsist anywhere in the world.
2.18. “Namespace” means a TLD or SLD.
2.19. “Party” means either of the signatories to this Agreement and “Parties” means both of them collectively and will be deemed to mean and include their respective successors and permitted assigns.
2.20. “Published Policies” means those specifications and policies established and published by the Registry from time-to-time relating to the administration of Namespaces in general and/or one or more Namespaces in particular and includes reference to launch policies and dispute resolution policies.
2.21. “Registrant” means the authoritative holder of a Domain Name.
2.22. “Registrar Services” means the services described as such in the Registrar Accreditation Agreement for the Namespace concerned.
2.23. “Registrant Personal Information” means personal information pertaining to Registrants as defined in the Protection of Personal Information Act 4 of 2013.
2.24. “Registry Data” means all data maintained in the Registry Database relating to a Namespace, including without limitation the data objects specified in the Published Policies.
2.25. “Registry Database” means a database containing the Registry Data.
2.26. “Reseller Interface” means the website or Application Programming Interface (API) made available to the Reseller by DiaMatrix for the purposes of performing Transactions.
2.27. "Personnel" means officers or employees of either of the parties but specifically excludes, without limitation, service providers and independent contractors.
2.28. “Registrar Accreditation Agreement” means either the ICANN Registrar Accreditation Agreement, the Registry-Registrar Accreditation Agreement or both together as the context indicates.
2.29. “Registry” means the lawfully accredited registry for a Namespace, whether such accreditation is effected by ICANN or a ccTLD administrator.
2.30. “Registry-Registrar Accreditation Agreement” means the agreement between DiaMatrix and the Registry for a particular Namespace in terms of which DiaMatrix is accredited by the Registry to provide the Registrar Services in respect of that Namespace.
2.31. "Signature Date" means the date upon which the last party required to sign this Agreement so as to give it full force and effect, does so.
2.32. “SLD” or “Second Level Domain” means any subdomain which falls directly under a TLD in the domain name space.
2.33. "Software” means any computer programme (whether source- or object code), as well as any database structure or content, artistic work, screen layout, cinematograph film, sound recording, preparatory material, user or technical documentation or any other work created in connection therewith and any modifications, enhancements or upgrades thereto.
2.34. “Term” means the term of the Agreement as set out in clause 3.1.
2.35. “Transaction” means one of the following performed in respect of a Domain Name: create, delete, renew, transfer and update.
2.36. “Transaction Fee” means a fee levied by DiaMatrix in respect of a Transaction.
2.37. “TLD” or “Top-level Domain” means a top level domain of the domain name system.
2.38. “WHOIS Service” means the protocol used to provide a public information service in relation to the Registry Data.
3.1. DiaMatrix appoints the Reseller, which accepts such appointment, to resell the Registrar Services during the Term of this Agreement.
3.2. This Agreement will commence on the Signature Date and will remain in force indefinitely, unless terminated by either Party on three (3) calendar months’ written notice to the other or otherwise in accordance with the terms of this Agreement.
4. Resale of Registrar Service
4.1. Reseller. The Reseller may promote, market and provide Registrar Services as a reseller of such services to third parties in respect of the Namespaces agreed between the Parties.
4.2. Use of Reseller Interface. The Reseller may make use of the Reseller Interface as described below to resell the Registrar Services provided by DiaMatrix.
4.3. Non-Exclusivity. The relationship between the parties will not be an exclusive one and DiaMatrix will be free to provide similar agreements with third parties.
5. Fees and Payment
5.1. Transaction Fees. DiaMatrix will charge the Reseller the Transaction Fees for Transactions in respect of Domain Names, which fees will be as set out in Schedule 2 and / or on the DiaMatrix Website (where the schedule takes precedence).
5.2. Payment. Charges for Transactions performed in respect of Domain Names will be dealt with as follows:
5.2.1. DiaMatrix will charge the Transaction Fee to the Reseller in South African rands without deduction or set-off.
5.2.2. Such charges will be made against advance payments to DiaMatrix, so that the Reseller makes payment of the Transaction Fees on a declining balance basis.
5.2.3. All Transaction Fees shall be deducted from the Reseller’s credit balance with DiaMatrix as and when the Transactions are undertaken.
5.2.4. It is the Reseller’s responsibility to ensure that its account with DiaMatrix has a sufficient credit balance, and DiaMatrix may decline to carry out a Transaction should the Reseller’s credit balance be insufficient. 5.3. Invoicing. DiaMatrix will furnish the Reseller with its valid tax invoices setting out the amounts payable monthly in arrears, together with any Value Added Tax (VAT) payable in terms of the VAT legislation applicable in South Africa from time to time.
5.4. Payment in Arrears. The Parties may in exceptional circumstances agree in writing that the Reseller make payment of the Transaction Fees monthly in arrears in which case:
5.4.1. DiaMatrix will also furnish the Reseller with monthly statements reflecting the total amount owing in terms of the valid tax invoices rendered during the course of that particular month.
5.4.2. The Reseller must make payment of any amount due, owing and payable within 30 days of date of such invoices.
5.5. Interest on Overdue Amounts. DiaMatrix reserves the right to levy interest on all amounts which have not been paid timeously in accordance with this clause 5, at a rate of 2% (two percent) above the prime overdraft rate (percent, per annum) charged by DiaMatrix's then current bankers from time to time, as evidenced by any manager of such bank, whose authority it shall not be necessary to prove, to a maximum of 2% (two percent) per month. Such interest shall be calculated from the due date of payment to the date of actual payment, both days inclusive, compounded monthly in arrears and the Reseller agrees and undertakes to pay such interest on demand.
5.6. Taxes. Amounts payable in terms of this Agreement will exclude all taxes (including without limitation VAT, sales tax, withholding tax, and any other similar taxes levied in any jurisdiction), duties, tariffs, rates, levies and other governmental charges or expenses payable in respect of the Registrar Service, all of which shall be payable by the Reseller in addition to the amounts stipulated in this Agreement.
5.7. Escalation. DiaMatrix may review and increase the Transaction Fees at any time on 30 (thirty) days’ notice to the Reseller. A change to the Transaction Fees listed on the DiaMatrix Website (including the Reseller “control panel”) will be sufficient notice for these purposes.
6. Domain Name Transactions
6.1. Compliance with Policies and Accreditation Agreements. When performing a Transaction, the Reseller must comply with all Published Policies and Registrar Accreditation Agreements in respect of the Namespace and Registries concerned, as if they were incorporated into, and form a part of, this Agreement. These Polices will change from time to time, and the Reseller must familiarise itself with the contents of those documents.
6.2. Notice of Policies and Accreditation Agreements. DiaMatrix will make reasonable efforts to post links to such Published Policies and Registrar Accreditation Agreements on the DiaMatrix Website, but gives no undertaking that such links will be accurate or up to date, and the Reseller acknowledges that any failure on DiaMatrix’s part does not absolve the Reseller from responsibility to comply with the provisions thereof.
6.3. Compliance with Code of Practice (.za Namespaces only). The Authority may develop a Code of Practice for a Namespace. When the Code of Practice is published, the Reseller must comply with the Code of Practice, which is incorporated into, and forms a part of, this Agreement. Notification of changes to the Code of Practice will be made in the same manner as changes to the Published Policies.
6.4. Relationship with ICANN & Authority.
6.4.1. To the extent that ICANN Policies impose duties upon the Registry in its dealings with DiaMatrix, such policies, as amended from time to time, are incorporated by reference into this Agreement.
6.4.2. The Parties must not intentionally perform any act or omission that could place the Registry in breach of a Registry Agreement, or otherwise that could reasonably be anticipated to jeopardise its relationship with ICANN or the Authority.
6.5. Registrant Agreement. The Reseller must enter into a Registrant Agreement with the Registrant which includes at least the terms set out in Schedule 1.
6.6. The Reseller must not:
6.6.1. submit Domain Name Transactions to the Registry independently;
6.6.2. submit any Transaction, or Registrant Personal Information which does not comply with the relevant Policies;
6.6.3. be involved in any activity which involves the acquisition or accumulation of Domain Names which are not connected to the provision of Registrar Service under this Agreement, for the purposes of removing them from the availability of others, transferring them for a direct or indirect, immediate or deferred gain or profit or for any other reason which can be considered to be done in bad faith.
6.7. Inconsistencies. In the event of any inconsistencies and/or conflicts between the provisions of this Agreement and the provisions in the Published Policies and/or Code of Practice, then to the extent of the inconsistencies and/or conflicts, the various documents will be interpreted in the following order of priority: 6.7.1. the Published Policies (highest level of priority);
6.7.2. this Agreement; and
6.7.3. the Code of Practice.
6.8. No Limitation. Nothing in this clause 6 limits or otherwise affects the Registrar's obligations as provided elsewhere in this Agreement.
7. Incorporation by Reference of Accreditation Agreements
7.1. Any obligation relating to or arising from DiaMatrix’s accreditation as a Registrar for the Namespace concerned will take precedence over any obligation towards the Reseller in terms of this Agreement.
7.2. DiaMatrix is Accredited as a Registrar by virtue of the Registrar Accreditation Agreements with ICANN and the relevant Registries for the Namespace concerned. These agreements impose obligations upon DiaMatrix in its provision of Registrar Service. Accordingly, the Reseller agrees to be bound itself (with the necessary changes made) by the terms of such agreements, as amended from time to time, insofar as they impose obligations upon DiaMatrix, and must not take any action inconsistent with the corresponding provisions of those agreement or applicable law. The Reseller further undertakes that it will not place DiaMatrix in breach of a Registrar Accreditation Agreement, whether by act or omission, nor will it do anything to endanger DiaMatrix’s Accreditation or relationship with ICANN or a Registry.
7.3. Copies of these agreements are available from DiaMatrix on request and are incorporated into this Agreement by reference.
8. Obligations of the Reseller
The Reseller must:
8.1. not display the ICANN or ICANN-Accredited Registrar logo, or otherwise represent itself as Accredited by ICANN; nor may the Reseller display the Registry’s logo or represent itself to be Accredited by the Registry unless is has written permission from ICANN or the Registry as the case may be to do so.
8.2. ensure that any registration agreement used by the Reseller includes all registration agreement provisions and notices required by the relevant Registrar Accreditation Agreements and any ICANN Consensus Policies, as all as relevant Published Policies, and must identify DiaMatrix as the sponsoring registrar or provide a means for identifying DiaMatrix as the sponsoring registrar, such as a link to the InterNIC Whois lookup service.
8.3. identify DiaMatrix as the sponsoring registrar upon inquiry from the Registrant.
8.4. comply with any ICANN Policy that establishes a program for accreditation of individuals or entities who provide proxy and privacy registration services (a “Proxy Accreditation Program”). Among other features, the Proxy Accreditation Program may require that:
8.4.1. proxy and privacy registration services may only be provided in respect of domain name registrations by individuals or entities Accredited by ICANN pursuant to such Proxy Accreditation Program; and
8.4.2. DiaMatrix prohibits Resellers from knowingly accepting registrations from any provider of proxy and privacy registration services that are not Accredited by ICANN pursuant the Proxy Accreditation Program,
until such time as the Proxy Accreditation Program is established, the Reseller must comply with the “Specification on Privacy and Proxy Registrations” attached to the ICANN Registrar Accreditation Agreement.
8.5. provide its Registrants with a link to the ICANN webpage detailing registrant educational information described in clause 3.16 of the ICANN Registrar Accreditation Agreement. The URL of the webpage is http://www.icann.org/en/resources/registrars/registrant-rights/educational as of the Signature Date.
8.6. publish on its website or provide a link to the “Registrants Benefits and Responsibilities Specification” attached to the ICANN Registrar Accreditation Agreement, and must not take any action inconsistent with the corresponding provisions of the ICANN Registrar Accreditation Agreement.
8.7. comply with all existing and future ICANN Policies and Published Policies as amended from time to time.
8.8. comply with the provisions of the UDRP, URS, and any other dispute resolution policy or procedure required by the Registry of the Namespace concerned or which is otherwise applicable to a particular Namespace, and must give effect to the decisions resulting from adjudication of disputes under such policies.
8.9. immediately give DiaMatrix notice if it becomes aware of any security breaches affecting DiaMatrix or any part of its systems where such security breaches could have a material effect upon its service as a Registrar, or could constitute a threat to the security of DiaMatrix’s systems, the Registrar Service or the stability of the Namespace.
8.10. immediately give notice to DiaMatrix if the Reseller becomes aware or has cause to believe that a Registrant is no longer entitled to a Domain Name registration.
8.11. immediately give notice to DiaMatrix if the Reseller becomes aware or has cause to believe that a particular Registrant is in breach of, or a particular Domain Name breaches, any Policy.
8.12. keep DiaMatrix informed of any changes in the information supplied to DiaMatrix, including information supplied on behalf of Registrants and all changes of Reseller’s personal or company details.
8.13. within five (5) days of becoming aware, give notice in writing to DiaMatrix of any impending claims, litigation, proceedings or material disputes against the Reseller by any person or authority relating directly or indirectly to its provision of Registrar Service including arbitration and administrative or governmental investigation.
8.14. continue to hold all material statutory licences, consents and authorisations necessary to perform its obligations under this Agreement.
8.15. comply with all applicable law.
8.16. maintain an abuse contact to receive reports of abuse involving Domain Names resold by the Reseller in terms of this Agreement, including reports of illegal activity. The Reseller must publish an email address to receive such reports on the home page of the Reseller’s website (or in another standardized place that may be designated by ICANN from time to time). The Reseller must take reasonable and prompt steps to investigate and respond appropriately to any reports of abuse.
8.17. publish on its website a description of its procedures for the receipt, handling, and tracking of abuse reports. The Reseller must document its receipt of and response to all such reports. The Reseller must maintain the records related to such reports for the shorter of two (2) years or the longest period permitted by applicable law, and during such period, must provide such records to DiaMatrix upon reasonable notice.
8.18. provide to DiaMatrix as soon as reasonably possible after written request (or on an ongoing basis if so required) all information required to be retained by DiaMatrix by the Registry or by ICANN in terms of a Registrar Accreditation Agreement, including without limitation transaction data, and information for purposes of data escrow. The Reseller must provide this information in the format requited by DiaMatrix, and on an ongoing basis should this be required by the Registrar Accreditation Agreement.
8.19. ensure all these obligations are imposed on its resellers in turn.
9. Reseller Interface
9.1. Provision of Interface. DiaMatrix will allow the Reseller to access the Reseller Interface during the Term subject to the provisions of this Agreement and the Acceptable Use Policy.
9.2. Interface Description. The Reseller Interface will allow the Reseller to perform Transactions and other operations in respect of Domain Names. The Reseller may access the Reseller Interface either via the DiaMatrix Website, an API, WHMCS Module or any other means that DiaMatrix has allowed for. Further details of the Reseller Interface are contained on the DiaMatrix Website.
9.3. Limitation on Usage. Access to the Reseller Interface is limited to the Reseller and the Reseller’s Personnel. The Reseller has a duty to ensure that no third party accesses the Reseller Interface by using any username or other access method assigned to the Reseller.
9.4. Transactions via Interface. The Reseller may only effect Transactions via the Reseller Interface and is specifically prohibited from effecting or attempting to effect Transactions directly with the Registry.
10. Maintenance & Upgrades
10.1. Scheduled Maintenance. DiaMatrix may be required to suspend access to the Reseller Interface in order to carry out routine maintenance and / or upgrades, provided that such suspensions will:
10.1.1. be subject to 24 Business Hours’ prior written notice to the Reseller on the DiaMatrix Website;
10.1.2. if possible be conducted only between the hours of 08h00 and 09h00 or outside of Business Hours;
10.1.3. be undertaken so as to keep downtime to a minimum.
10.2. Emergency maintenance. Notwithstanding the above, DiaMatrix may suspend access to the Reseller Interface without notice should maintenance be necessary in an emergency, in such instance DiaMatrix will provide the Reseller with notice as soon as reasonable possible after becoming aware that such maintenance required.
11. Termination of Accreditation
11.1. Termination. If DiaMatrix is unable to continue with provision of the Registrar Service due to the withdrawal, cancellation, or refusal for any reason whatever or any license, permit, certificate consent, exemption, accreditation, agreement or other necessary legal requirement:
11.1.1. where such disability is in respect of the Registrar Service as a whole, this Agreement will terminate with immediate effect; and
11.1.2. where such disability is in respect of a particular Namespace only, the Registrar Service will be terminated in respect of the affected Namespace only, and such inability will not be deemed a breach of this Agreement.
11.2. Transition. If DiaMatrix’s Accreditation in respect of a particular Namespace or DiaMatrix’s Accreditation with ICANN as an Accredited Registrar is revoked, the Domain Names registered by the Reseller in terms of this Agreement will be transitioned to another Accredited Registrar as set out in the relevant ICANN or Published Policies.
12. Suspension of Reseller Interface
12.1. Grounds for Suspension. DiaMatrix is entitled to suspend provision of the Reseller Interface to the Reseller under the following circumstances:
12.1.1. where the Reseller has not made payment of monies owing to DiaMatrix by due date, and has not rectified such breach within 30 (thirty) days of written demand;
12.1.2. where the Reseller is endangering the proper operation or security of the Reseller Interface;
12.1.3. where so ordered by a court having jurisdiction over the matter referred to in the court order and the Parties hereto; and
12.1.4. where such suspension is necessary for the maintenance of the DiaMatrix System, as set out in clause 10.
12.2. Notice of Suspension.
12.2.1. DiaMatrix is entitled to suspend access to the Reseller Interface as set out in clauses 12.1.1 to 12.1.3 immediately and without notice; however, if it is possible for DiaMatrix to provide the Reseller with reasonable notice of such suspension, DiaMatrix will do so.
12.2.2. The period of suspension will be that which is reasonable under the particular circumstances that gave rise to the suspension.
13. Transfer between Registrars
13.1. Transfers. The Parties must ensure that its Registrants can easily transfer registered Domain Names to another registrar in accordance with the Published Policies. In particular the Registrar must allow the Registrant to break any “registrar-lock” on a Domain Name.
13.2. Acknowledgement. The Parties acknowledge that the Published Policies may include, but are not limited to, such matters as:
13.2.1. when fees are not chargeable by DiaMatrix;
13.2.2. the conditions pursuant to which DiaMatrix must transfer; and
13.2.3. the conditions pursuant to which DiaMatrix does not have to transfer.
14. Intellectual Property Rights
14.1. No Rights in Domain Name Data. The Reseller disclaims all right to Domain Name data, including any right to a compilation of such data (a so-called “database right”).
14.2. License to use DiaMatrix Branding. DiaMatrix hereby grants the Reseller a nonexclusive, non-transferable, royalty-free license to use and display applicable Branding solely in connection with and solely to the extent reasonably necessary for the marketing, promotion and demonstration of the Registrar Services in accordance with the terms and conditions of this Agreement and any branding and trademark policies of DiaMatrix that have been provided to the Reseller in writing. Reseller may not register, apply for registration as a trade mark or trade name or use the Branding or any word, symbol, or design confusingly similar thereto, as part of its corporate name, or as part of the name of any product of the Reseller.
14.3. DiaMatrix Software IPR Reservation. All Intellectual Property Rights in and to the DiaMatrix Software are and will remain the property of DiaMatrix, and is protected by South African copyright laws and international treaty provisions and all other applicable international laws. Moreover the structure, organisation and code of the DiaMatrix Software are valuable trade secrets of DiaMatrix. Consequently, and without limiting the generality of the aforegoing:
14.3.1. The Reseller may not make reproductions of the DiaMatrix Software except as specifically provided for in this Agreement, unless it has obtained the written consent of Diamatrix to do so.
14.3.2. The Reseller agrees not to adapt, modify, translate, create derivative works, include the DiaMatrix Software in other Software, or distribute the DiaMatrix Software with other Software. The Reseller agrees that copyright in any adaptations, translations or derivative works of the DiaMatrix Software vests in DiaMatrix. Should assignment be necessary to give effect to such right, The Reseller agrees to sign any document necessary to effect assignment thereof to DiaMatrix.
14.3.3. The Reseller is specifically prohibited from reverse engineering, disassembling, decompiling or otherwise using any method to discover the source code of the DiaMatrix Software, or attempting to do so.
14.3.4. The Reseller may not sell, let, hire or offer for sale or hire, copies of the DiaMatrix Software.
14.4. General Reservation. Other than expressly stated in this Agreement, no Intellectual Property Rights held by DiaMatrix are licensed or assigned to the Reseller or any third party.
14.5. IP Disputes.
14.5.1. DiaMatrix is not a party to, nor will it render assistance to the Reseller or any third party involved in a dispute concerning a Domain Name or any other Intellectual Property Right.
14.5.2. DiaMatrix will comply with any order or lawful instruction given it by a court or tribunal with jurisdiction.
15.1. DiaMatrix’s Warranties. DiaMatrix warrants that: 15.1.1. there is nothing preventing DiaMatrix from entering into and complying its obligations in terms of this Agreement;
15.1.2. it has the facilities, infrastructure, capacity and capability to provide the Registrar Service;
15.1.3. the provision of the DiaMatrix Software does not and will not infringe the intellectual property rights of any third party and DiaMatrix indemnifies the Reseller against all liabilities, costs, expenses, damages and losses suffered or incurred by the Reseller arising out of or in connection with any claim made against the Reseller for actual or alleged infringement of a third party's Intellectual Property Rights arising out of or in connection with use of the DiaMatrix System, Reseller Interface or the DiaMatrix Software, any new release, new version or documentation, or receipt of the benefit of thereof;
15.1.4. the Registrar Services comply with all relevant Policies whether of the Registries or ICANN.
15.2. Limited Warranty. Other than as agreed and warranted herein and subject to applicable law, DiaMatrix provides the Registrar Service and Reseller Interface on an “as is” and “as available” basis. Save as expressly set out in this Agreement and to the maximum extent permitted by law, DiaMatrix does not make any representations nor does it give any warranties or guarantees of any nature whatsoever in respect of the Registrar Service and Reseller Interface, and all warranties which are implied or residual at common law are hereby expressly excluded.
15.3. Reseller’s Warranties. Reseller warrants that:
15.3.1. all written information and reports which it has furnished, or will furnish, to DiaMatrix in connection with this Agreement is true, accurate and not misleading in all material respects, whether by omission or otherwise;
15.3.2. it has not been induced to enter into the Agreement by any prior representations, warranties or guarantees (whether oral or in writing), except as expressly contained in the Agreement;
15.3.3. by entering into this Agreement it is not acting in breach of any agreement to which Reseller is a party;
15.3.4. it has obtained the necessary consents from Registrants for the processing of Registrant Personal Information;
15.3.5. to the best of its knowledge the use of Registrant Personal Information does not and will not infringe the Intellectual Property Rights of any other third party.
15.4. Interpretation of Warranties
15.4.1. Each warranty is a separate warranty and is in no way limited or restricted by inference from the terms of any other warranty.
15.4.2. Each warranty will continue and remain in force notwithstanding the completion of any or all the transactions contemplated in this Agreement.
15.4.3. Each warranty is deemed to be material and to be a material representation inducing the Parties to enter into this Agreement.
16. Use of the Service
16.1. Responsibility. Each party accepts that it is responsible for all of the consequences of its own activities and those of its employees, officers, agents, independent contractors and all others under its control.
16.2. Technical Requirements. Unless otherwise agreed in writing, the Reseller is responsible for acquiring, installing and maintaining all hardware and software required to meet its rights and obligations under this Agreement.
16.3. Intellectual Property. Both Parties undertake to comply with all intellectual property laws, and to do nothing related to or connected with this Agreement or its use of or provision of the Reseller Interface or DiaMatrix Software which may infringe the Intellectual Property Rights of the other party or any third party.
16.4. Acceptable Use. DiaMatrix imposes rules for the use of the Registrar Service and the Reseller Interface which are contained in the Acceptable Use Policy which is published on the DiaMatrix Website. The Reseller must abide by the Acceptable Use Policy and ensure that its Personnel and anyone under its control that uses the Registrar Service or the Reseller Interface also does so. DiaMatrix will amend the Acceptable Use Policy from time to time. The Acceptable Use Policy as amended is available for viewing on the DiaMatrix Website, provided that the Reseller will be provided with 60 (sixty) days written notice of any amendments thereto.
16.5. Status of AUP. For the avoidance of doubt, the Acceptable Use Policy contains reasonable rules for conduct, which are not themselves material terms of this Agreement; the Reseller’s duty under this Agreement is to abide by such reasonable rules as DiaMatrix may include in the Acceptable Use Policy from time to time. An amendment to the Acceptable Use Policy is hence not an amendment to this Agreement so long as it does not effect a material term.
16.6. Breach of AUP. Should the Reseller repeatedly breach the AUP in such a manner as to indicate a disregard for its contents, such repeated breach will constitute a breach of this Agreement.
17. Personal Information
17.1. Processing of Personal Information.
17.1.1. DiaMatrix and Reseller are each responsible for complying with their respective obligations under applicable laws governing Registrant Personal Information.
17.1.2. Reseller remains solely responsible for obtaining Registrants’ consent to processing of Registrant Personal Information and for ensuring that DiaMatrix's processing of Registrant Personal Information for purposes of the Registrar Services will not place DiaMatrix in breach of any laws, provided that DiaMatrix may use Registrant Personal Information only for the purpose of providing the Registrar Services in accordance with applicable law.
17.2. Consent for Processing of Personal Information. Notwithstanding the above:
17.2.1. The Reseller must inform Registrants of the purposes for which it will collect and process the Registrant Personal Information, including without limitation the purposes set out in the Published Policies.
17.2.2. The Reseller must obtain the Registrants’ consent for the collection and processing of Registrant Personal Information for the purposes set out in clause
17.2.1, including consent to the transfer of Registrant Personal Information anywhere in the world for such purposes.
18. Relationship between the Parties
18.1. Independent Contractor. The Parties agree that the relationship between them is one of commissioner and independent contractor, and nothing in this Agreement will be construed as giving rise to a relationship of employer and employee, whether between the Parties or between either of the Parties and any officer, employee or agent of the other Party.
18.2. No Agency. This Agreement does not give rise to a relationship of Principal and Agent. Neither Party shall be entitled to conclude any agreement on behalf of the other, nor to sign any document on behalf of the other, unless so specifically authorised in writing by the other.
18.3. Co-operation. Both parties to this Agreement (including the employees, officers and agents of such parties) undertake to use their best endeavours and exercise good faith in implementing the provisions of this Agreement according to its intent and purpose and they further undertake to pass such resolutions and do all such acts and deeds as may be necessary, to this end.
19. Assignment, Subcontracting and Reselling
19.1. General Restriction. The Reseller will be entitled to cede, assign, delegate, sub-license, sub-contract, encumber or otherwise transfer the benefit or burden of all or any part of this Agreement without the prior written consent of DiaMatrix, which consent may not be unreasonably withheld or delayed.
19.2. Permitted sub-contracting. DiaMatrix may nonetheless sub-contract its obligations in terms of this Agreement to a third party, provided that:
19.2.1. such sub-contracting shall not absolve DiaMatrix from responsibility for complying with its obligations in terms of this Agreement; and
19.2.2. DiaMatrix shall at all times remain the sole point of contact for the Reseller.
19.3. Reselling. The Reseller may not resell the Registrar Services to any third party.
20. No Solicitation
20.1. Both Parties undertake that they will not during the term of this Agreement and for a period of 12 (twelve) months after the termination thereof for any reason, directly or indirectly employ or persuade, induce, encourage or procure any employee of the other, or any person who was an employee of the other during the previous 12 (twelve) months, to become employed by or through them or to terminate his or her employment with the other or any of its Affiliates.
20.2. Use of WHOIS Service Information. The Parties must not use information obtained from the Registry or the Registry’s WHOIS Service to solicit business from, or to otherwise make contact with, a Registrant, unless:
20.2.1. the Registrar is the registrar of the Registrant, as identified in the Registry Database;
20.2.2. the Registrant has previously contacted the Parties in respect of the Registration or transfer of a Domain Name;
20.2.3. the Registrant is otherwise a customer of the Parties and has authorised them to use information obtained to accept business from or contact with the Registrant; or
20.2.4. both the Registrant and the Registrant’s registrar (as identified in the Registry) have consented in writing to such use of the information.
20.3. No Application. The Parties must not submit a Domain Name application to the Registry or provide any other Registrar Services to a Registrant unless:
20.3.1. it is the registrar of the Registrant, as identified in the Registry Database; or
20.3.2. the Registrant has asked it to provide such services.
21. Dispute Resolution
21.1. Should any dispute of whatsoever nature arise between the Parties concerning this Agreement, the Parties must try to resolve the dispute by negotiation. This entails that the one Party invites the other in writing to meet and attempt to resolve the dispute within 7 (seven) days from date of written invitation.
21.2. If the dispute has not been resolved by such negotiation, either of the Parties may submit, by written notice to the other party, the dispute to the Arbitration Foundation of Southern Africa (“AFSA”) for administered mediation, upon the terms set by the AFSA Secretariat. The receipt by either party of a notice as aforesaid, shall constitute the submission of the dispute to arbitration for the purposes of delaying the completion of prescription in terms of section 13 of the Prescription Act No. 68 of 1969 or the corresponding provisions in any amendment thereto or replacement legislation.
21.3. Failing such a resolution, the dispute, if arbitrable in law, shall be finally resolved in accordance with the Rules of the AFSA by an arbitrator or arbitrators appointed by AFSA.
21.4. This clause constitutes an irrevocable consent by the parties to any proceedings in terms hereof and neither of the parties shall be entitled to withdraw from the provisions of this clause or claim at any such proceedings that it is not bound by this clause.
21.5. The aforegoing shall not restrict the right of either Party to apply to a competent court for relief of an urgent nature or should its intellectual property rights be violated or threatened, and the parties consent to the jurisdiction of the South Gauteng Division of the High Court of South Africa for such purposes.
21.6. Pending final settlement or determination of a dispute, the Parties shall continue to perform their subsisting obligations hereunder.
21.7. This clause is severable from the rest of this Agreement and shall remain in effect even if this Agreement is terminated for any reason.
22. Limitation of Liability and Indemnity
22.1. Limitation. Save and except for liability in respect of claims by third parties regarding Intellectual Property Rights infringements and disclosure of Confidential Information, which liability will not be capped or excluded in any way, neither party will be liable to the other party or any third party in respect of any and all indirect, consequential or special damages, loss, claims or costs, of whatever nature, relating to or arising from this Agreement or the Registrar Service or the Reseller Interface, suffered by the other party or a third party, whether through the act or omission of a party’s employee, breach of contract, vicarious or strict liability or any other cause.
22.2. Specific Exclusions. Without limiting the provisions of clause 22.1 in any way, DiaMatrix will not be liable to the Reseller for direct, indirect, consequential or special damages arising from:
22.2.1. any act or omission of the Reseller in breach of this Agreement;
22.2.2. any action taken by DiaMatrix in terms of clauses 6 (Maintenance), 11 (Regulatory Challenges), 12 (Suspension of Services) or 14.5 (IP Disputes), provided that such action is taken in terms of the procedures in this Agreement;
22.2.3. any unauthorised access to the Reseller Interface or data contained thereon due to the Reseller’s negligence; and/or
22.2.4. the processing or transfer of Registrant Personal Information provided that DiaMatrix is not negligent and such negligence gives rise to the damage, and complies with applicable laws.
22.3. Quantum Limited. Without in any way limiting or derogating from the above provisions, the Parties agree that the total amount of each party’s liability relating to or arising from this Agreement or the Registrar Service or the Reseller Interface, whether in contract, delict, or otherwise, will not exceed the amount of the Transaction Fees paid by the Reseller for the Registrar Service from which the damage arose in the 12 (twelve) month period immediately preceding the damage-causing event.
22.4. Indemnity. The Reseller will indemnify, defend, and hold DiaMatrix and the Registry harmless from all third party demands and claims (including reasonable legal costs on the scale as between attorney and own client and any additional legal costs) relating to or arising directly or indirectly out of:
22.4.1. any act or omission of the Reseller in breach of this Agreement;
22.4.2. a breach of the Reseller’s warranties as set out in clause 15.3;
22.4.3. breach of privacy rights, including infringement of any law (whether South African or foreign) governing cross-border data flows where such breach is the fault of the Reseller ; or
22.4.4. the infringement by Reseller of any Intellectual Property Right, including any Domain Name dispute.
22.5. Procedure on Indemnity. In the event of any third party claim contemplated in clauses 22.4 claims against any Party (“the Innocent Party”) such Innocent Party will promptly notify the other Party in writing of any claims covered by this indemnity. Promptly after receipt of such notice, the other Party will assume the defence of such claim with counsel reasonably satisfactory to the Innocent Party. If the other Party fails, within a reasonable time after receipt of such notice, to assume the defence with counsel reasonably satisfactory to the Innocent Party or, if in the reasonable judgment of the Innocent Party, a direct or indirect conflict of interest exists between the Parties with respect to the claim, the Innocent Party will have the right to undertake the defence, compromise and settlement of such claim for the account and at the expense of the other Party. Notwithstanding the foregoing, if the Innocent Party in its sole judgment so elects, the Innocent Party may also participate in the defence of such action by employing counsel at its expense, without waiving the other Party's obligation to indemnify and defend. The other Party will not compromise any claim (or portions thereof) or consent to the entry of any judgment without an unconditional release of all liability of the Innocent Party as to each claimant or plaintiff.
22.6. Precedence. In the case of ambiguity, this clause 22 will take precedence over any expression of the Parties’ intention, whether express or implied, that may be contained elsewhere in this Agreement.
23. Force Majeure
23.1. Neither party will be liable for any delay in performing or any failure to perform any obligations under this Agreement due to any cause beyond their reasonable control, including but without being limited to any of the following: strikes, lock outs or other industrial action, sabotage, terrorism, civil commotion, riot, invasion, war, threat of or preparation for war, fire, explosion, storm, flood, subsidence, epidemic or other natural physical disaster, impossibility of the use of railways, shipping aircraft, motor transport or other means of public or private transport, interruption of electricity supply, any act or policy of any state or government or other authority having jurisdiction over either party, sanctions, boycott or embargo.
24. Breach & Termination
24.1. Should either Party:
24.1.1. fail to comply with any of its obligations or commit a breach of this Agreement and fail to remedy such default or breach wit