Domains.co.za is one of the fastest growing domain registration,
website hosting and cloud solution providers in South Africa. We have been
developing and delivering award-winning solutions to consumer, retail and
commercial customers since 2002.
We are looking for a talented, well-motivated individual of
excellence for this position. They must be able to maintain the high levels of
service and accuracy which we currently achieve.
Cost to
Company:
R8 000 – R10 000 per month + incentives
Job Level: Technical Support Help Desk Agent
Job Description
You will be in direct contact with our clients
helping them to resolve any support issues that they may have. You will work
within a team of passionate people whose goals are to maintain excellent
service and to build our Domains.co.za brand further. You will be handling incoming calls, support tickets and even online support chats in order to
assist our customers. We strive for efficiency, effectiveness and professionalism at all times.
Skills Required
Willingness to
learn new technologies.
Comfortable
speaking with customers via telephone and tickets.
Must have
excellent English communication skills (both verbal and written).
Must be able to
pay attention to detail and provide excellent customer service.
Must be flexible
for ad-hoc duties as and when required.
Responsibilities
Assisting
customers in navigating our hosting control panel.
Communicate with
customers telephonically and tickets to resolve their hosting needs.
Assisting
customers with email account setup across various email programs.
Personal Skills / Attributes
Patience
Must be reliable & punctual
Must be honest
Integrity & confidentiality is a necessity
Must be self-motivated and self-disciplined
Must have excellent communication skills (both
verbal & written)
Must have excellent telephone skills
Applicant must be able to work in AND with a team
of other people.
All the normal Personal stuff we normally forget
about (Neat, tidy, punctual, courteous, passionate, etc.)
