If you notice that your payment not allocated to your account or invoice, please contact us immediately, so our Billing Team can investigate and resolve it as quickly as possible, to avoid any inconvenience.
The Domains.co.za Billing Department constantly checks deposits made into the bank accounts and allocates them immediately, dependant on the correctness of the reference used. However, should you find your payment has not been allocated, then please Open a Ticket with our Billing Department, and attach a valid bank Proof of Payment (POP) or bank stamped Deposit Slip of your payment.
We will require one of the following to allocate your payment correctly:
- Company Name
- Client ID Number
- Invoice Number (especially if you have more than one invoice, as our system will allocate it to the oldest invoice first)
IMPORTANT:
Should you have multiple Domains.co.za accounts, please ensure that the Ticket is from the correct for security checks.
The Domains.co.za strict online security protocol will not allow us to open a Nedbank Proof of Payment, as they send it in a smime.p7s format – this means we either must wait until the payment has cleared in our bank account, or we can use the Nedbank online Verify Payment Notification: Nedbank Tools & guidance – Verify Payment/
To use this Nedbank facility, we will require the following payment information:
- Date of Payment
- Nedbank Reference Number (Last 9 digits)
- Account Number of Recipient
- Amount
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Additional Information
Multiple Outstanding Invoices:
If you have more than one outstanding invoice and don’t specify which invoice the payment applies to, the system will allocate it to the oldest one by default.
Processing Time:
When the Billing Department has received your Proof of Payment Proof of Payment is received with the correct details, our Billing Department will allocate your payment promptly.
How do I query an Payment Not Allocated?
Should you have a payment query, please contact our Billing team via the ticketing system and ensure that either you are logged into your Domains.co.za account when you do so, or that you are using the registered email address of the account.
How do I setup a Debit Order on my Domains.co.za account?
Please contact our Billing team via the ticketing system and ensure that either you are logged into your Domains.co.za account when you do so, or that you are using the registered email address of the account. The Billing team will send you a Mandate Form that requires completion with the correct information and must be returned to them, so that the Debit Order can be setup on your account.
PLEASE NOTE: All Debit Orders only run on the 1st of every month.
Why are the payments for some of my services running automatically and others are not?
If you selected a different payment method on purchase, this will not automatically run on your Debit Order. Should you wish to have all your services on automatic payment i.e. Debit Order, then please contact our Billing team via the ticketing system and request same. Please ensure that either you are logged into your Domains.co.za account when you complete the ticket, or that you are using the registered email address on the account.
What must I do if I am having issues trying to make my payment?
Should you be experiencing problems making your payment, please contact our Billing team via the ticketing system. Please ensure that either you are logged into your Domains.co.za account when you complete the ticket, or that you are using the registered email address of the account.
How can I track my payment history?
When logged into your Domains Account please follow the below steps:
On the Dashboard select Billing – then select My Invoices, where you will be able to view all previous paid invoices. Should you wish to see when a payment was completed please click on View Invoice and at the bottom of the invoice you will see the date of payment and the payment method used.
Does Domains ever see my credit card number?
No, no merchant who utilizes a payment gateway can ever see a customer’s credit card number or details – this information is encrypted and tokenized and only the token is sent through to the merchant.
How do I know that my payment details are safe?
The security of your payment details is our highest priority, and no payment details are stored on our system in any format. Domains.co.za only uses PCI DSS Level 1 payment gateway providers, and all payment details are encrypted. The encryption is then tokenized and only the token is sent to us via the payment gateway provider.
Can Token details ever be hacked?
No, the Token and the encrypted credit card data do not exist on the same server’s infrastructure.
How do I change my payment method?
When logged into your Domains Account, please follow the below steps:
- On the Dashboard under Account Information click Update
- On the next screen you will see a dropdown box, select Payment Method.
- Select the online payment method you would prefer to use.
PLEASE NOTE: The payment method that you select will now apply to all products or services on your account.
How do I reactivate my service after a payment failure?
Yes you can, as long as the payment is made within 45 days of the last due date.
What is tokenization?
Credit card tokenization is a security protocol that protects sensitive data during online transactions. It works by replacing a cardholder’s Primary Account Number (PAN) with a unique, randomly generated identifier, referred to as a token. Hence, the cardholder’s data is never exposed during the payment process.
Can anyone use a Token?
No, the Token is unique to our payment gateway provider and our account with them, it cannot be used by another organization or person, thus ensuring an extremely secure way of processing a payment transaction.
Is it safe to tokenize a credit card?
A tokenised credit card transaction is considered the most secure way for the actual card details to not be seen or processed in any way by the merchant. These token are useless to hackers as they do not reveal any personal data whatsoever.
What is the difference between tokenization and encryption?
Tokenization replaces the encryption of your sensitive data with a unique token that has no value, whereas encryption is the conversion of your payment data into a highly encrypted unreadable format, which can be reversed with the correct decryption key.
Has Domains.co.za changed their bank account details?
Yes. Domains.co.za has moved their bank account from FNB to Nedbank and you can find the new details on your current invoice. Domains.co.za is streamlining operations to ensure that the best service in all departments can be given to our clients and Nedbank has the most advanced direct EFT payment system, to ensure that payment allocations are done instantly.
Does Domains.co.za accept ATM and Teller deposits?
No, Domains.co.za does not accept ATM or Teller deposits. Unfortunately, should you make an ATM or Teller deposit, you will be invoiced a minimum Cash Deposit Fee of R40. This is to cover the banking fees that are charged to us by the bank where the ATM or Teller deposit was made. This fee may vary dependent on the bank issuing Domains.co.za the transaction bank charge.
