The Domains.co.za Suspension Run is an automated Billing Procedure that runs approximately 7 working days after the Invoicing Run. During this grace period, the client will receive a total of 3 (three) Unpaid Account notifications to their chosen means of contact.
The Suspension Run will automatically suspend ALL SERVICES related to overdue Unpaid or Shortpaid Invoices.
The hosting services will be suspended, this means that your website will NOT BE ONLINE, and any email accounts linked to the hosting service will NOT SEND OR RECEIVE EMAILS.
The onus is on the client to be aware and monitor their account with Domains.co.za to avoid suspension of services.
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Suspension Run Questions & Answers
What is Suspension?
Suspension is when the Domains.co.za hosting services are suspended for either an unpaid invoice, or a short-paid invoice, on your account.
As Domains.co.za runs an automated billing system, any amount that it sees as overdue, will cause the suspension of the service/s that the short-paid invoice is related to, even if it is only R0.01.
How many days grace do I get before suspension of my hosting?
You will get 7 (seven) days grace for late payment before the service is suspended. Should any outstanding balance not be settled in full, the services will be suspended.
Will I receive notifications for an overdue account before my services will be suspended?
Yes, you will receive a total of 3 (three) Account Unpaid notifications before the suspension run takes place.
How soon after payment will my services be unsuspended?
Once the payment is made and a valid POP (Proof of Payment) is sent through to our Billing department, the service will be activated immediately.
Will I lose my data if my services are suspended?
No, only access to the hosting package will be suspended, meaning you will not be able to access the data; however, all data will still remain on our servers for you to access once the unpaid amount has been settled.
Can we set up a Debit Order for suspended accounts.
The current overdue invoice will still need to be paid to activate the services. Once the services are active, then our Billing department can assist you with setting up a Mandate for the Debit Order.
I have paid but my services were suspended!
We are unable to allocate any payments that are not referenced correctly with either the invoice number or the account number, examples are where the reference is “Hosting” or “Domain” or “Domains.co.za”.
Please send your POP (Proof of Payment) to us attached to a Support Ticket, or via email to: billing@domains.co.za and provide the correct Reference Number that the payment is related to.
I forgot to pay my account, what is the quickest way to get my payment through?
The quickest way would be to Login to your Domains.co.za account and in the Client area, select the outstanding invoice and complete your payment via one of the secure online payment gateways.
Your invoice has Nedbank details, but we have FNB set up?
We recently changed our banking details from FNB to Nedbank, for a quicker payment allocation. Please make the payment to our Nedbank account as they have an API to automatically allocate payments.
Login to Domains.co.za Account
1. Go to the Domains.co.za website Account Login page.
2. Enter your Email and Password.
3. Then click the “Sign In” button.
