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Category: Billing

What To Do If Your Payment Not Allocated

If you notice that your payment not allocated to your account or invoice, please contact us immediately, so our Billing Team can investigate and resolve it as quickly as possible, to avoid any inconvenience. The Domains.co.za Billing Department constantly checks deposits made into the bank accounts and allocates them immediately, dependant on the correctness of the reference used. However, should you find your payment has not been allocated, then please Open a Ticket with our Billing Department, and attach a valid bank Proof of Payment (POP) or bank stamped Deposit Slip of your payment. We will require one of the following to allocate your payment correctly: Company Name Client ID Number Invoice Number (especially if you hav […]

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Suspension Run Questions & Answers

The Domains.co.za Suspension Run is an automated Billing Procedure that runs approximately 7 working days after the Invoicing Run. During this grace period, the client will receive a total of 3 (three) Unpaid Account notifications to their chosen means of contact. The Suspension Run will automatically suspend ALL SERVICES related to overdue Unpaid or Shortpaid Invoices. The hosting services will be suspended, this means that your website will NOT BE ONLINE, and any email accounts linked to the hosting service will NOT SEND OR RECEIVE EMAILS. The onus is on the client to be aware and monitor their account with Domains.co.za to avoid suspension of services. Suspension Run Questions & AnswersWhat is Suspension?How many days gra […]

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What Is The Period That A Domain Name Is Valid For?

Typically a domain name is valid for one year, although you can purchase it for up to 10 years at a time. You will need to renew your domain name before it expires, or it will be made available for purchase by other users. The Period that a Domain Name is Valid forDomains.co.za Domain RenewalRegister Your Domain NameAdditional Information:Check Registrar Domain Expiry & Domain Late Payment PoliciesDomain Name Renewal & Domain Expiry PeriodsLogin to Domains.co.za Account The Period that a Domain Name is Valid for Domains.co.za Domain Renewal When you purchase a domain from Domains.co.za, the domain name’s Auto-Renew is enabled by default and the system will generate an invoice when the renewal is due. Payment of the invoice w […]

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How To Host A Website with Domains.co.za

Setting up and hosting a site can seem complicated, this step-by-step guide will show you how to host a website and get yours up and running in no time with Domains.co.za. We’ll cover everything from registering a domain name to choosing the right type of hosting plan, building your site, and keeping it safe with SSL Certificates and anti-malware software. Register a Domain NameHow to Register a Domain NameChoose the Right Web HostingcPanel Web Hosting:VPS Hosting:Choose the Right Web HostingEmail Only Hosting:Build Your Website:Add a SSL Certificate Register a Domain Name Before you can host a website, it needs an address, called a domain name, so your customers can find it. A great domain name is memorable, easy to spell, […]

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How To Setup 2 Factor Authentication (2FA)

Two-Factor Authentication (2FA) adds an extra layer of security to your Domains.co.za account by requiring a one-time code from an authentication app in addition to your password. This helps protect your hosting account from unauthorised access, even if your password is compromised. How to Activate 2 Factor AuthenticationHow to Install Google Authenticator Additional Information What is 2 Factor Authentication (2FA)? Types of Two Factor Authentication MethodsBest Practices for 2FA How to Activate 2 Factor Authentication 1. Login to your Domains.co.za account. 2. From the dashboard, go to the Account Information dropdown and choose Security Settings. 3. Click the button to set up your Two-Factor Authentication.  4. Click […]

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Why Do You Charge Extra For Banking Fees?

PLEASE NOTE Domains.co.za does NOT accept ATM or Teller deposits. Should any payment be made via a bank Teller Deposit, there will be a minimum cash Banking Fee of R40.00 (subject to current banking charges). This is to cover the deposit Banking Fee that banks will charge us. The Domains.co.za Billing System is Automated thus, non-payment of said fees can result in Account Suspension and the lapsing of any registered domain on said account. Should you have any queries regarding this matter please contact the Domains.co.za Billing Department telephonically for clarification or Open a Ticket. IMPORTANT:  Should you have multiple Domains.co.za accounts, please ensure that the Ticket is from the correct for security checks […]

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My Payment has Not Been Allocated, what should I do?

The Domains.co.za Billing Department constantly checks deposits made into the bank accounts and allocates them immediately, dependant on the correctness of the reference used. However, should you find your payment has not been allocated, then please send a Proof of Payment to billing@domains.co.za.
We will require one of the following to allocate your payment correctly:
– Company Name- Client ID Number- Invoice Number (especially if you have more than one invoice, as our system will allocate it to the oldest invoice first)
Please Note: NEDBANK PROOF OF PAYMENTS
The Domains.co.za strict online security protocol will not allow us to open a Nedbank Proof of Payment, as they send it in a smime.p7s format – this means we either […]

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How To Update New Credit Card And Pay An Unpaid Invoice

Invoice not paid due to new credit card here’s how to resolve it. If your recent invoice wasn’t paid because your credit card has changed or expired, don’t worry. You can easily update your payment method and manually settle any outstanding invoices from your client area. Domains.co.za provides full control over your billing preferences, including updating credit card details and payment of overdue invoices securely. How to Update New Credit CardHow to Pay an Outstanding InvoiceAdditional InformationAdd Auto-RenewalsPayment Confirmation EmailNon Payment Suspended ServicesRemove Old Credit CardLogin to Your Domains Dashboard How to Update New Credit Card 1. Login to your Domains.co.za account. 2. From the dashboard, click […]

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