Learn how to change email contact for WHM (Web Host Manager) which is used for important system notifications, including server alerts, security warnings, update notices, and service-related messages. Updating this email address ensures you receive critical information about your server and hosting environment.

This guide explains how to change the contact email address for a WHM account on a Domains.co.za server.

Why the WHM Contact Email is Important

The WHM contact email is used to notify server administrators about:

• Server load and resource usage warnings.
• Security alerts and login notifications.
• Backup failures or disk space issues.
• Software updates and service restarts.
• Account suspension or policy-related notices.

If this address is incorrect or inaccessible, you may miss critical alerts that require immediate action.

Important Note Before You Change Email Contact

Before making changes, ensure that:

• You have root or reseller-level access to WHM.
• The new email address is active and regularly monitored.
• The email address does not depend on the same server being managed (to avoid missed alerts during outages).

It is recommended to use an external email address, like one hosted outside the server.

Step 1: Login to WHM

1. Login to WHM using your root or reseller credentials.

2. Once logged in, you will be taken to the WHM dashboard.

Step 2: Update the WHM Contact Email Address

1. In the WHM search bar (top left), type Contact Information.

2. Click Contact Information from the search results.

3. In the Contact Email field, enter the new email address.

4. (Optional) Add a Pager Email Address if you want critical alerts sent to a secondary address.

5. Review the notification preferences available on the page.

6. Click Save to apply the changes. The new email address will now receive WHM system notifications.

Step 3: Review Notification Preferences

WHM allows you to control which events trigger email notifications. Adjust these settings to ensure you receive notifications that are most relevant to your server management responsibilities.

From the Contact Information page, you can enable or disable alerts for:

• Disk usage warnings.
• Failed login attempts.
• Service restarts.
• Backup notifications.
• Account-related alerts.

Additional Configuration Options

Using Multiple Contact Emails

• You can configure both a primary contact email and a pager email.
• Pager emails are typically used for urgent alerts only.
• This helps ensure critical notifications aren’t missed.

Avoid Using Server-Based Email Addresses

• Do not use an email address hosted on the same server.
• If the server goes offline, alerts might not be delivered.
• External email providers improve reliability for system notifications.

Reseller Account Considerations

• Resellers can set their own WHM contact email independently.
• Changes only apply to the reseller account, not the root user.
• Each reseller should maintain a valid and monitored contact email.

Additional Information

Best Practices for WHM Contact Emails

• Use an external, reliable email address.
• Monitor the inbox regularly.
• Update the contact email whenever staff or roles change.
• Test email delivery after making changes.
• Review notification settings periodically.

Common Issues & Troubleshooting

• Not receiving WHM emails: Check spam or junk folders and verify the email address is correct.
• Emails being blocked: Ensure your mail provider is not filtering system-generated messages.
• Multiple administrators: Consider using a shared mailbox or distribution list for alerts.

When to Review Your WHM Contact Information

You should update your WHM contact email if:

• Your administrator’s email address changes.
• You migrate server management responsibilities.
• You experience missed alerts or delayed responses.
• You add or remove resellers or administrators.

Login to Domains.co.za Account

1. Go to the Domains.co.za website Account Login page.

2. Enter your Email and Password and click the Sign In button.

3. You will see the Domains.co.za Dashboard, displaying the Manage Account menu on the left and your Account Information, Account Overview and Open Support Tickets on the right.