This article covers the ins and outs of Reseller domain auto-renewals.
As Domains.co.za runs an automated billing system for Resellers, it will automatically process a domain that has been enabled as “Auto-Renew” if there is a credit balance in the account, irrespective of the amount of the credit.
However, if this transactions causes the Reseller account to go into a negative balance, no further domains will be renewed until such time as the Reseller has topped it up with sufficient funds to cover those subsequent renewals.
NOTE: This does NOT apply to Domain Registrations or Domain Transfers.
TABLE OF CONTENTS
Please note the following criteria apply:
Reseller Domain Auto-Renewals Explained
Domain Auto-Renewals – Credit Balance
This only applies to Auto-Renew enabled domains. If there is a credit balance in the Reseller’s account, the full price of the domain renewal will automatically be charged against it, irrespective of that credit amount.
IMPORTANT:
This only applies to the first domain renewal transaction, once the account is in a negative balance a top-up must be done prior to any further transactions being completed, including any additional domain renewals.
EXAMPLE: If the Reseller has a balance of CR R10.00 and the domain renewal is DR R90.00, then the account will reflect a balance of DR -R80.00 on the Reseller Panel.
The Reseller account must have sufficient funds to complete ALL domain registration and transfer transactions – the above does NOT apply to these.
Debit Run for Domain Auto-Renewals
The debit is set to run on the exact time of registration on a daily basis against the account beginning 7 DAYS PRIOR to the domain’s actual Expiry Date.
The system will continue to run the charge on a daily basis until the expiry date is reached. On the expiry date (e.g. 1st June) a Notification will be sent that the domain has expired.
EXAMPLE: If the domain expiry date is 1st June, then the automated system will begin running from the 25th May.
IMPORTANT:
The only way to stop this automatic process, is to ensure that you have disabled Auto-Renew for the domain, and all others.
Should the domain expire, then it will have to be renewed manually.
Domain Suspension
Domain Suspension is automatically set for 5 days post expiry date, after which the domain will be suspended.
Domain Redemption
The domain and website will still be available during the period between Expiry & Suspension.
Depending on the TLD, the domain will go into redemption a specific number of days after suspension. If the domain needs to be renewed after it is in the Redemption period, a Redemption Fee will have to be paid over and above the actual renewal fee.
