How to setup Email filters that will allow you to automatically manage incoming messages by applying specific rules based on sender details, subject lines, keywords, or other criteria. If you host your email services with Domains.co.za, you can create and manage filters directly through cPanel or Webmail (Roundcube or Horde), without needing third-party email software.

Email filtering is particularly useful for businesses that receive large volumes of mail. For example, you may want invoices automatically moved to a specific folder, support queries redirected to a team member, or certain promotional emails deleted automatically.

By configuring filters correctly, you can improve email organisation, increase productivity, and reduce the amount of manual email sorting required. Domains.co.za provides both account-level and global filtering options to give you full control over how your incoming email is handled.

This guide explains how to setup email filters using your Domains.co.za hosting account.

How To Setup Email Filters

1. Login to Your Domains.co.za Account.

2. Open the Manage Services dropdown menu and access your hosting plan.

3. On the next page, click Manage next to your domain.

4. Under Product Information, click Login next to Control Panel, to access cPanel.

5. In cPanel, go to Email Accounts.

6. Click Check Email next to the relevant address.

7. Choose Roundcube.

Create a Filter

In Roundcube:

1. Click Settings.

2. Select Filters.

3. Click Create.

Configure:

• Filter Name.
• Condition (e.g. Subject contains “Invoice”).
• Action (e.g. Move to Folder → Invoices).

Click Save.

Additional Information

• Email filters only apply to incoming mail and will not affect any messages you send. It is therefore important to carefully review the conditions you create to ensure they do not unintentionally block legitimate communication.
• When creating multiple filters, remember that filters are processed in order. If two rules conflict, the first matching rule may take priority. For this reason, it is good practice to review all active filters periodically to ensure they remain relevant and functioning correctly.
• It is also advisable to test each filter after creating it. Send a test email that meets the defined condition and confirm that it is processed according to your selected action.
• For businesses managing multiple email accounts, global email filters in cPanel may be more efficient than configuring individual filters in each Webmail account.

Login to Domains.co.za Account

1. Go to the Domains.co.za website Account Login page.

2. Enter your Email and Password and click the Sign In button.

3. You will see the Domains.co.za Dashboard, displaying the Manage Account menu on the left and your Account Information, Account Overview and Open Support Tickets on the right.