TL;DR
Domains.co.za Manage cPanel Hosting, Domains.co.za manages the underlying server environment, including its software, security and stability, while customers use their reseller and cPanel access to manage their hosting accounts, websites and related content. Domains.co.za does not maintain, upgrade or change the code of websites hosted on the server.
TABLE OF CONTENTS
Overview
Managed cPanel Hosting is designed for customers who require dedicated hosting resources without having to administer the underlying server themselves. Domains.co.za configures and manages the server environment, while customers retain access to manage their websites and hosting accounts through cPanel and reseller-level tools.
Understanding where these responsibilities begin and end is important when requesting support or troubleshooting an issue. A server-level problem, for example, is different from an error caused by website code, a third-party plugin or a custom application.
The division of responsibility means Domains.co.za can maintain the hosting platform while website owners, agencies, resellers or their developers remain responsible for the websites and applications running on it.
What Does Domains.co.za Manage?
Domains.co.za manages the underlying Managed cPanel server environment to provide a stable, secure and properly configured hosting platform.
This includes management of the server software, security and stability. Root login details are retained by Domains.co.za so its cPanel experts can administer the Managed cPanel server.
The Managed cPanel Hosting environment includes technologies such as CloudLinux, cPanel, Imunify360, KernelCare, JetBackup, Redis, ConfigServer Firewall and other server software depending on the service configuration.
Why Does Domains.co.za Retain Root Access?
Domains.co.za retains root access so its technical team can manage the server-level configuration, software, security and stability.
Customers receive the access required to manage their hosted accounts and websites without needing to administer the underlying operating system.
What Does the Customer Manage?
Customers are responsible for the websites, website content and applications they host within their Managed cPanel environment.
This includes the day-to-day management of website files, content and website-specific software. If an agency or developer maintains the website, application-level changes should generally be handled by that developer.
Domains.co.za does not upgrade, maintain or change the code of websites hosted on the Managed cPanel server.
Who Manages WordPress, Plugins & Website Code?
The customer or their website developer is responsible for changes to website code and application-specific functionality.
This distinction is particularly important for WordPress, ecommerce platforms and custom applications where changes to themes, plugins, code or application configuration can directly affect how the website functions.
Who Manages cPanel Accounts?
Managed cPanel Hosting provides reseller access that allows customers to create, manage and delete cPanel accounts and hosting packages.
Domains.co.za manages the underlying server environment, while the customer manages the hosting accounts and websites operating within that environment.
How Do You Access Your Managed Hosting Tools?
The exact tools available depend on the level of access associated with your Managed cPanel Hosting service.
1. Login to the Domains.co.za Customer Portal using your account credentials.
2. Open the management area for your Managed cPanel Hosting service from the Manage Services dropdown menu.
3. Access the available reseller or cPanel management interface.
4. Select the relevant cPanel account when you need to manage an individual website or hosting account.
5. Use the appropriate cPanel tool to manage domains, files, databases, email accounts and other account-level features.
6. Contact Domains.co.za Support when an issue relates to the managed server environment or you are unsure whether it falls within the scope of the managed service.
What Is Not Included in Managed Server Support?
Managed server support doesn’t mean that Domains.co.za becomes the website developer or application administrator for websites hosted on the server.
Domains.co.za’s Managed cPanel Hosting excludes management or support of non-standard third-party software requested by the customer and Domains.co.za doesn’t upgrade, maintain or change hosted website code.
This distinction allows the Domains.co.za team to focus on maintaining the server environment while customers and their developers retain control over their individual websites and applications.
Additional Information
- Domains.co.za manages the underlying Managed cPanel server software, security and stability.
- Customers receive reseller access so they can create, manage and remove cPanel accounts and hosting packages.
- Website content, custom code and application-specific changes remain the responsibility of the customer or their website developer.
- Domains.co.za does not upgrade, maintain or modify the code of websites hosted on a Managed cPanel server.
- Non-standard third-party software requested by the customer is not included within the standard management and support scope.
- Managed cPanel Hosting is suitable for agencies and resellers that want server administration handled by experienced administrators while retaining control of their websites and customers.
- Customers should maintain appropriate website-level access and understand who is responsible for maintaining each website or application.
- Website developers should be consulted when a problem requires changes to website code, plugins, themes or application-specific configuration.
- Server-level and website-level problems can have similar symptoms, so identifying which layer is causing the issue is an important part of troubleshooting.
- Contact Domains.co.za Support if you are unsure whether an issue relates to the managed server environment or to the website itself.
Login to Domains.co.za Account
1. Go to the Domains.co.za website Account Login page.
2. Enter your Email and Password and click the Sign In button.
3. You will see the Domains.co.za Dashboard, displaying the Manage Account menu on the left and your Account Information, Account Overview and Open Support Tickets on the right.
