How To Update Domain Registrant And Contact Details

This guide explains how to update domain registrant and contact details through your Domains.co.za account.

Keeping your domain registrant and contact information accurate is a crucial part of managing your domain name. These details identify the legal owner of the domain and provide the contact information used for essential communications, including renewal notices, transfer requests, security notifications, and verification emails.

If your contact information is outdated, you may miss important notifications that could affect your domain’s management or renewal. In some cases, incorrect registrant information may also delay domain transfers or make it more difficult to verify ownership if support is required.

Depending on the domain extension, certain changes to registrant information may require additional verification or supporting documentation. Some country-code Top-Level Domains (ccTLDs) also have registry-specific requirements that must be followed before changes can be processed.

IMPORTANT:

Changes to registrant information may be subject to verification by the applicable domain registry. Some updates may require approval before they become effective.

Before You Begin

• Before updating your domain details, ensure that:
• You have access to your Domains.co.za Customer Portal.
• You know which domain requires updating.
• The new contact information is accurate and complete.
• You have access to the new email address if it is being updated.
• You understand that some domain extensions may require additional verification.

What Information Can Be Updated?

Depending on the domain extension, you may be able to update:

• Registrant name.
• Organisation or company name.
• Administrative contact.
• Technical contact.
• Billing contact.
• Email address.
• Telephone number.
• Postal address.

How to Update Domain Registrant and Contact Details

1. Login to your Domains.co.za Customer Portal.

2. Open the Manage Services drop-down menu.

3. Select Web Hosting.

4. Click Manage next to the hosting package associated with your domain.

5. Choose the domain you wish to update.

6. Locate the Domain Owner Information.

7. Review the existing information.

8. Edit the fields that require updating.

9. These may include:

• Registrant name.
• Company name.
• Email address.
• Telephone number.
• Physical address.
• Administrative contact.
• Technical contact.
• Billing contact.

10. Review the updated information carefully.

11. Click Save or Update.

12. Wait for the changes to be processed.

If verification is required, additional instructions may be sent to the registered email address.

Complete Any Required Verification

Some registries require confirmation before registrant changes are completed.

If prompted:

1. Open the verification email.
2. Follow the instructions provided.
3. Complete any required approval steps.

Once verification has been completed, the updated information will be applied.

After Updating Your Details

After making changes, confirm that:

• Your updated information appears correctly in your account.
• You receive future domain notifications at the correct email address.
• Any verification requests have been completed.
• Your domain continues to function normally.

Troubleshooting

• My Changes Have Not Been Applied: Some domain registries review registrant changes before they become active. Allow sufficient processing time and complete any required verification requests.
• I Did Not Receive the Verification Email: Check your Junk or Spam folder and confirm that the new email address was entered correctly.
• Certain Fields Cannot Be Edited: Some domain extensions restrict changes to registrant information after registration. Contact Domains.co.za Support if you require assistance.
• My Domain Shows Old Information: Registry updates and WHOIS information may take time to refresh after changes have been approved.
• I Need to Change the Domain Owner: Changing ownership may require additional documentation or a formal registrant transfer depending on the domain extension.

Additional Information

• Keeping your registrant and contact details regularly updated helps ensure you receive important notifications relating to your domain.
• Accurate contact information can help prevent delays when renewing, transferring, or recovering your domain.
• Some domain extensions have registry-specific rules governing which contact details can be changed after registration.
• Changes to registrant information may require verification before they are applied.
• Updating your domain contact information does not affect your website, email services, or DNS configuration.
• It is recommended that you review your domain contact details regularly to ensure they remain accurate.
• If you experience any difficulties updating your domain information, contact the Domains.co.za Support team for assistance.

Login to Domains.co.za Account

1. Go to the Domains.co.za website Account Login page.

2. Enter your Email and Password and click the Sign In button.

3. You will see the Domains.co.za Dashboard, displaying the Manage Account menu on the left and your Account Information, Account Overview and Open Support Tickets on the right.